Course Description

Become a licensed real estate agent in Victoria

This course is a nationally recognised TAFE qualification, and it satisfies the educational real estate registration and licensing requirements in Victoria.

Designed to deliver you a comprehensive roadmap to the world of real estate, the course features units in:

  • Property appraisal
  • Marketing properties for sale
  • Preparing properties for auction
  • Leasing properties
  • Negotiating property transactions
  • Legal and ethical requirements of property management
  • Preparing property reports
  • Selling properties by private treaty
  • Managing a real estate agency

This real estate certificate is structured into ‘milestones’ which allow you to apply for and receive your Victorian Agent's Representative Certificate, Victorian Real Estate Licence and the nationally recognised property services qualification as you move through the course.

Once you have completed this course you could be qualified to work as a registered real estate sales agent, a licensed real estate agent or you could even run your own real estate agency in Victoria.

Importantly, when you study online with Open Colleges you have the freedom to fit study around your life. There are no classes to attend and no deadlines, you simply work through the course in your own time and at your own pace. 

This course is offered by Open Colleges on behalf of TAFE NSW North Region.

Potential career outcomes

  • Property Manager
  • Property Officer
  • Real Estate Sales Agent
  • Real Estate Sales Assistant
Course number E1172
Qualification name CPP40307 Certificate IV in Property Services (Real Estate)
Course duration Maximum 24 months
Delivery Method Online
Recognition Nationally Recognised Nationally Recognised Training
Assessments Case studies, Multiple choice questions, Portfolio of evidence, Presentations, Scenario-based questions, Short-answer questions, Written reports
Awarded by
  • TAFE NSW North Region (Provider number: 90010)


There are no formal education entry requirements stipulated by the training package. However, given the nature of the Real Estate Industry, Open Colleges requires you to have:

  • Completed schooling to Year 11, or
  • A NRT or Trade qualification at the Certificate III level or higher

Minimum age

You will need to be at least 18 years old.


This course requires you to read comprehensive learner workbooks, undertake a range of written assessments and engage in online discussion forums. Furthermore, the delivery mode relies on the extensive use of written communication.
As such, entry to the course requires English proficiency to Year 11 level or equivalent:

  • A qualification at the Certificate III level or higher; or
  • 2 years of work experience in a role that requires the use of written documentation and communication.

Open Colleges recognises that not all people are able to read, write and perform calculations to the same standard. See the Language, Literacy and Numeracy Considerations section for more information on tools, resources and support services provided to by Open Colleges.


You will need access to a computer and the internet and have basic computing skills. Minimum specifications for your computer are:

All users:

  • Microsoft Office 2010 or equivalent
  • Broadband internet connection
  • 2GB of RAM
  • CD-ROM or DVD drive
  • Adobe Reader XI or equivalent
  • Adobe Flash Player 10 or higher.
  • Access to printer and associated software
  • Access to scanner and associated software
  • Digital imaging software
  • File compression software.

Windows users:

  • Microsoft Windows 7 or higher (Windows 8 recommended)
  • 1 Ghz or faster processer (2GHz recommended)

Mac OS users:

  • Mac OSX v10.5 or higher (Mac OSX v10.6 recommended)
  • 1 Ghz or faster processer (2GHz recommended)


You will need access to:

  • A digital video recording device and/or a digital camera and associated software to save and upload video and image files to OpenSpace. Many mobile phones and smart phones include this technology.
  • Software to view online videos and images. Software such as Adobe Reader, Windows Media Player, Windows Photo Viewer etc. are available as a free download from the internet.

Some assessments require learners to record audio/video. This can be achieved by engaging up to two colleagues in the workplace or with friends, family and other learners to record this via various means such as Skype.


To successfully complete this course, you will require basic computing skills. This includes:

  • Creating, saving and editing Microsoft Office documents
  • Accessing and searching the internet
  • Downloading and saving documents from websites
  • Uploading documents through websites
  • Participating in online discussions
  • Compressing image files
  • Recording, compressing and uploading videos.

Additional licencing and registration

For additional licencing and registration requirements to apply for your Registration Certificate, Real Estate License, please refer to Consumer Affairs Victoria.

Language, Literacy and Numeracy

Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.

Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements. Please download the course guide for current information about the course and its status.

Note: Courses offered by Open Colleges on behalf of TAFE NSW North Region may include Units of Competency that are graded by TAFE NSW.

Agent's Representative (part 1)

  • Develop knowledge of estate agency operations 
  • Interpret and comply with legislative and agency requirements 
  • Model ethical practice 
  • Identify industry employment requirements
  • Develop knowledge of property sales 
  • Develop knowledge of sales process 
  • Identify roles and responsibilities of sales personnel 

Agent's Representative (part 2)

  • Apply knowledge of property management 
  • Develop knowledge of property management process 
  • Handle moneys 
  • Identify roles and responsibilities of agency personnel in property management 

List and market properties for sale

  • Research property
  • Appraise sale price range or rental value of property for listing purposes
  • Present information
  • Prospect for property listings
  • Establish client requirements
  • Plan property listing presentation
  • Deliver property listing presentation
  • Prepare and execute agency agreement
  • Record and act on instructions
  • Develop marketing plan for property
  • Check marketing materials
  • Implement marketing activities
  • Review and report on marketing activities and plan
  • Identify different architectural and construction styles and their impact on the market value of property
  • Use common construction terms to describe key features of buildings
  • Explain the impact of common building defects on the marketing of properties for sale or rent
  • Inspect property
  • Identify and communicate to clients the costs and benefits of property improvements
  • Present property condition report and act on client instructions

Complete the sale

  • Qualify buyer
  • Arrange property inspection for potential buyer
  • Deliver effective sales presentation
  • Submit offer and negotiate property sale
  • Maintain communication with seller
  • Manage contract to settlement
  • Prepare documentation for agency disbursements
  • Decide on future contacts with prospects
  • Maintain client relationships
  • Implement auction marketing plan
  • Prepare auction documentation
  • Plan auction day procedures
  • Implement auction day procedures
  • Complete follow-up procedures after auction sale
  • Conduct auction
  • Establish buyer requirements 
  • Confirm engagement of agency by buyer 
  • Source properties that meet buyer requirements 
  • Negotiate purchase of property on behalf of buyer 
  • Monitor settlement of sale 
  • Maintain communication with relevant parties 

List and market properties for lease

  • Promote agency's property management services 
  • Establish client requirements
  • Plan property listing presentation 
  • Deliver property listing presentation
  • Finalise property listing
  • Record and act on instructions
  • Develop marketing plan for property
  • Check marketing materials
  • Implement marketing activities
  • Review and report on marketing activities and plan
  • Screen tenant enquiries 
  • Undertake property inspection
  • Obtain and review tenancy applications
  • Complete tenancy documentation and place tenant in property
  • Record tenancy arrangements

Property management

  • Implement conditions of lease or tenancy agreement
  • Respond to enquiries from tenants and landlords
  • Plan for renewal of leases and tenancy agreements
  • Manage renewals of leases and tenancy agreements
  • Manage termination of lease or tenancy agreement on behalf of landlord
  • Respond to termination of lease or tenancy agreement initiated by tenant
  • Determine property maintenance requirements
  • Develop property maintenance plan
  • Establish key register
  • Implement property maintenance plan
  • Monitor security of managed properties
  • Review property maintenance plan
  • Prepare for tribunal
  • Participate in conciliation processes for grievances and disputes
  • Use appropriate tribunal etiquette
  • Present case before tribunal
  • Act as a witness


  • Communicate effectively with clients
  • Implement client -agency relationship management strategies
  • Implement agency client care and client service standards
  • Implement personal marketing strategies
  • Build ongoing relationships with clients
  • Assess conflict or dispute
  • Negotiate resolution
  • Evaluate response


  • Identify legal principles and legislative requirements affecting real estate operations
  • Interpret legislative requirements affecting real estate operations
  • Identify changes to legislation and regulations affecting agency operations
  • Comply with relevant industry codes
  • Maintain records of legislation and industry codes
  • Identify potential risks to agency and clients
  • Analyse causes and potential impact of risks on agency, clients and other stakeholders
  • Implement agency procedures and systems to minimise risk
  • Implement agency procedures and systems to minimise consumer risk
  • Collate business records
  • Update business or records system
  • Prepare reports from the business or records system


  • Implement financial plan
  • Monitor financial performance
  • Review agency trust accounts for compliance with trust account requirements
  • Establish and maintain trust accounts 
  • Manage and control trust accounts
  • Monitor and review trust accounts
  • Authorise and verify trust accounts 



What are my payment options?

Pay in full

If you pay your course fees up-front in full, you’ll benefit from a discount. When you pay in full, we don’t have to spend extra money on administration for tasks such as payment plan processing. Instead, we get to pass this saving onto you in the form of a discount.

ZipMoney Payment Plan

If you need a little more flexibility in your finances, and want to pay off your course fees over a longer period of time, you can switch to a zipMoney payment plan. Essentially, zipMoney pays your course fees for you, and you pay this loan back over 24, 36 or 48 months. As long as you are eligible, you can switch to a zipMoney plan at any time.

Payment Plan

Pay for you course in weekly or fortnightly instalments. By paying in instalments, you can schedule your payments around your regular outgoings and get ahead without breaking the bank. Open Colleges payment plans are interest-free.

Find out more

Robert Wilson

Robert has been working as a licensed Estate Agent in the real estate industry for over 18 years. He has developed a detailed understanding of all areas of real estate agency operations.

Passionate about the real estate industry and passing on the knowledge he has learned, he has developed real estate training material to assist in the training of students in both the Agents’ Representatives and the Certificate IV in Property Services (Real Estate) courses.

Robert holds a Certificate IV in Property Services (Real Estate), which he has recertified three times to remain up-to-date with the current course and a Certificate IV in Training and Assessment.  

Open Colleges offers this qualification in association with TAFE NSW North Region (Provider number: 90010). The testamur will be issued by TAFE NSW North Region.

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Click Enrol Now and choose a payment plan or call an Education Advisor on 1300 161 345 for more details.