Course Description

Develop advanced IT support, networking and project management skills and launch your career in this fast paced and exciting industry, with Open Colleges' ICT40115 Certificate IV in Information Technology.

If you're looking to break into the ITC industry, then Open Colleges' Certificate IV in Information Technology online course will provide you with the knowledge and qualification you need to kick start your career.

This IT Support course has an intense focus on networking, IT project management and support so that you graduate job-ready.

Why study this course?

  • The course is awarded by TAFE NSW North Region, so that when you graduate, you will walk into the workforce with a nationally accredited qualification you can use Australia-wide.
  • The ICT40115 Certificate IV in Information Technology is delivered online so that you can fit study around your life. It also includes work placement, so that you get hands-on experience and job networking opportunities in a real-world ITC workplace.
  • The Certificate IV is also a great pathway into more advanced study, including diploma courses and other industry certifications (such as the Cisco Certified Network Associate program).

This course is offered by Open Colleges on behalf of TAFE NSW North Region.


This course involves work placement that currently needs to be undertaken in Australia. More information available in our FAQs

Potential career outcomes

  • IT Desktop and Network Support Officer
  • IT Help Desk Officer
  • Network Support Analyst
  • Service Desk Technician
Course number E1112
Qualification name ICT40115 Certificate IV in Information Technology
Course duration 24 months
Delivery Method Online with Work Placement
Recognition Nationally Recognised Nationally Recognised Training
Assessments Case studies, Logbook, Portfolio of evidence, Short-answer questions
Awarded by
  • TAFE NSW North Region (Provider number: 90010)


You will need to have completed year 10, or equivalent. Equivalency can be demonstrated by one of the following:

  • A qualification at Certificate II level or higher OR
  • 2 years of industry experience in a role that requires the use of written documentation and communication.

Minimum age

You will need to be at least 18 years old.


This course involves reading and undertaking a range of written assessments, as well as engaging in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication. As such, entry to the course requires the successful completion of English to Year 10 level.

If you haven't successfully completed English at Year 10 level, you can demonstrate equivalency through one of the following:

  • Successful completion of a Nationally Recognised Training qualification at Certificate II level or higher; or
  • 2 years relevant industry experience in a role that requires the use of written documentation and communication

Open Colleges recognises that not all people are able to read, write and perform calculations to the same standard. See the Language, Literacy and Numeracy Considerations section for more information on tools, resources and support services provided to by Open Colleges.


Minimum specifications for your computer are:

  • Microsoft Office 2013 or equivalent
  • Broadband internet connection
  • 2GB of RAM
  • CD-ROM or DVD drive
  • Adobe Reader XI or equivalent
  • Access to a telephone, printer and scanner.

Windows users:

  • Microsoft Windows 8.1 or higher recommended
  • 2 gigahertz (GHz) or faster Intel processor 
  • Adobe Flash Player 11 or higher.

Mac OS users:

  • Mac OSX v10.6 or higher recommended
  • 2 gigahertz (GHz) or faster Intel processor 

You’ll also need access to Adobe Flash player, as well as access to Skype and enough internet bandwidth to view online videos, like those available on YouTube.

Digital equipment

You will need access to:

  • A digital video recording device and/or a digital camera and associated software to save and upload video, image and audio files to OpenSpace. Many mobile phones and smart phones include this technology.
  • Software to view online videos and images. Software such as Adobe Reader, Windows Media Player, Windows Photo Viewer etc. are available as a free download from the internet.

Language, Literacy and Numeracy

Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.

Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements. Please download the course guide for current information about the course and its status.

Note: Courses offered by Open Colleges on behalf of TAFE NSW North Region may include Units of Competency that are graded by TAFE NSW.

Module 1

  • Determine context of business need or problem
  • Gather information
  • Confirm system specifications
  • Identify and analyse documentation requirements and client needs
  • Design documentation
  • Develop documentation
  • Evaluate and edit documentation
  • Prepare documentation for publication

Module 2

  • Support project commencement
  • Support project plan development
  • Support project completion
  • Support project closure
  • Determine client needs
  • Organise instruction resources
  • Provide appropriate instruction
  • Obtain client feedback

Module 3

  • Prepare to communicate and work effectively within an IT organisation
  • Use positive and varied communication strategies with ICT clients
  •  Prepare to install a desktop operating system
  • Install desktop operating system
  • Configure desktop environment
  • Operate command line interface
  • Configure desktop security
  • Monitor and test the desktop
  • Install, configure and troubleshoot applications
  • Resolve issues related to usability, customisation and connectivity
  • Configure application security

Module 4

  • Establish personal work goals
  • Set and meet own work priorities 
  • Develop and maintain professional competence
  • Protect intellectual property
  • Contribute to copyright policy
  • Protect rights of stakeholders
  • Contribute to privacy policy
  • Maintain privacy policy
  • Contribute to creation of ethics code
  • Maintain ethics code

Module 5

  • Define project
  • Develop project plan
  • Administer and monitor project
  • Finalise project
  • Review project
  • Investigate current practices in relation to resource usage
  • Set targets for improvements
  • Implement performance improvement strategies
  • Monitor performance
  • Determine operating system and software and hardware requirements
  • Obtain deployment software to automate deployment
  • Automate installation of operating system via network
  • Automate installation of software packages via network
  • Test and sign off

Module 6

  • Maintain system software
  • Set up and manage system files
  • Monitor and manage system usage and security
  • Carry out system backup
  • Restore system backup
  • Prepare to install a server
  • Install server as required by the specification
  • Configure and administer the server
  • Monitor and test the server
  • Complete documentation and clean-up worksite
  • Confirm client and equipment requirements 
  • Select, install and configure wireless access point
  • Configure network
  • Train users
  • Choose the most appropriate fault finding method
  • Analyse the problem to be solved
  • Identify a solution and rectify the problem
  • Test system and complete documentation

Module 7

  • Classify and monitor change requests
  • Determine priority settings
  • Develop change analysis work plan to develop and implement changes
  • Confirm change plan is complete and satisfies client
  • Identify virtualisation benefits and features
  • Install and configure virtualisation software
  • Install and configure virtual machines
  • Configure virtual networks of virtual machines
  • Back-up and restore virtual machines
  • Determine client problems
  • Prioritise client problems
  • Refer problems where required
  • Carry out maintenance
  • Prepare maintenance report
  • Confirm problem resolution
  • Contribute to establishing and running WHS consultation and participation processes 
  • Raise WHS issues with others
  • Contribute to obtaining and communicating information about WHS issues



What are my payment options?

Pay in full

If you pay your course fees up-front in full, you’ll benefit from a discount. When you pay in full, we don’t have to spend extra money on administration for tasks such as payment plan processing. Instead, we get to pass this saving onto you in the form of a discount.

ZipMoney Payment Plan

If you need a little more flexibility in your finances, and want to pay off your course fees over a longer period of time, you can switch to a zipMoney payment plan. Essentially, zipMoney pays your course fees for you, and you pay this loan back over 24, 36 or 48 months. As long as you are eligible, you can switch to a zipMoney plan at any time.

Payment Plan

Pay for you course in weekly or fortnightly instalments. By paying in instalments, you can schedule your payments around your regular outgoings and get ahead without breaking the bank. Open Colleges payment plans are interest-free.

Find out more

Damian Kasper

Damian has worked in the IT industry for over eight years in many different roles. Starting from desktop support, he progressed to network and systems engineering, software development and IT project management. He has worked for international organisations in both Timor-Leste and Papua New Guinea, while learning to fluently speak Tetun. His most recent position was IT Manager for a large multinational corporation. Damian’s qualifications include the Bachelor of Computer Science and Technology (Networks & Systems), TAE40110 Certificate IV Training and Assessment and Certificate II in Information Technology.

Fredro Harjanto

Fredro Harjanto has worked in the higher education sector and in VET sector in Sydney, California, Illinois and Jakarta. His qualifications include the TAE40110 Certificate IV in Training and Assessment, Advanced Diploma of Business, Advanced Diploma of Information Technology, and Advanced Diploma of Management. His professional experience spans information technology, science, investment, business management and sport. His recent IT roles include IT contractor/project manager for mobile application and website projects based in Australia, USA, and Indonesia.

Maria Tentzeraki

Maria is an IT professional with experience in web applications programming and database design, IT training and online course development. She has worked for major organisations such as Oracle Corporation and the NSW Department of Education and Training, and has participated in projects for major clients including the Commonwealth Bank of Australia. She also provides IT consultancy to small businesses.

Maria holds a Certificate IV in Training and Assessment, a Bachelor in Information Technology and a Master of Information Systems. Her current interests are the latest web development trends, social media marketing and open source applications communities and contribution.

The course contains a minimum of 58 hours of work placement

The workplace will need to meet the minimum technology requirements needed to complete the assessment activities. See the Workplace Requirements below for more information. Your workplace supervisor will need to have at least two years of experience in the IT industry and hold a minimum of Certificate IV in Information Technology or equivalent.

Open Colleges offers this qualification in association with TAFE NSW North Region (Provider number: 90010). The testamur will be issued by TAFE NSW North Region.

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Weekly and fortnightly payment plans are also available when you pay online.

Click Enrol Now and choose a payment plan or call an Education Advisor on 1300 161 345 for more details.