Course Description

Pave the way into a career in IT with a Certificate III in Information, Digital Media and Technology (specialising in Web Technologies). Perfect for those seeking entry into this exciting area, the course will provide you with expert skills to create web pages, fix computer hardware issues, and work with clients.

The Certificate III in Information, Digital Media and Technology (specialising in Web Technologies) will also cover digital design skills, image handling, writing for the web and simple HTML coding, to give you a broad skill base and make you highly employable in a number of IT fields including technical support, web design and front-end website support and maintenance. 

Nationally recognised, this TAFE course is also a great pathway into further IT studies, including Certificate IV and Diploma courses.

This course is offered by Open Colleges on behalf of TAFE NSW North Region.

Potential career outcomes

  • Assistant ICT Technical Support Officer
  • Junior Front-End Website Designer
  • Junior Front-End Website Support and Maintenance Officer
Course number E1121
Qualification name ICT30115 Certificate III in Information, Digital Media and Technology
Course duration Maximum 18 months
Delivery Method Online
Recognition Nationally Recognised Nationally Recognised Training
Assessments Projects
Awarded by
  • TAFE NSW North Region (Provider number: 90010)


Pathways for this qualification include:

  • Direct entry
  • After achieving ICA20111 Certificate II in Information, Digital Media and Technology or the ICT20115 Certificate II in Information, Digital Media and Technology
  • Vocational training and/or work experience across a range of work settings.

Minimum age

You will need to be at least 16 years old. If you are under 18 your enrolment form will need to be signed by a parent or guardian.


This course involves reading and undertaking a range of written assessments, as well as engaging in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication. As such, entry to the course requires the successful completion of English to Year 10 level.

If you haven't successfully completed English at Year 10 level, you can demonstrate equivalency through one of the following:

  • Successful completion of a Nationally Recognised Training qualification at Certificate II level or higher; or
  • 2 years relevant industry experience in a role that requires the use of written documentation and communication

Open Colleges recognises that not all people are able to read, write and perform calculations to the same standard. See the Language, Literacy and Numeracy Considerations section for more information on tools, resources and support services provided to by Open Colleges.


You will need access to a computer and the internet and you should have intermediate computing skills.

Minimum specifications for your computer are:

  • Microsoft Office 2010 or equivalent
  • Broadband internet connection (2Mb)
  • 2GB of RAM
  • CD-ROM or DVD drive
  • Adobe Reader XI or equivalent
  • Printer and associated software
  • Scanner and associated software
  • File compression software
  • Digital audio or video recording capability
  • Subscription to Adobe Creative Cloud
  • Office equipment and resources including telephone, photocopier, scanner and printer.

Specific requirements for Mac OS users:

  • Mac OS X v 10.5 or higher recommended (Mac OSX v10.6 recommended)
  • 1 gigahertz (GHz) or faster processor (2GHz recommended).

Specific requirements for Windows users:

  • Microsoft Windows 7 or higher ( Windows 8recommended)
  • 1 gigahertz (GHz) or faster processor (2GHz recommended).


You will need access to:

  • Adobe Creative Cloud for building, designing and adding assets to a website (i.e. Dreamweaver, Flash, Photoshop, Illustrator, Premiere, Audition)
  • Software such as Adobe Reader, Windows Media Player, Windows Photo Viewer etc. to view online videos and images – available as free downloads from the internet 
  • Digital camera and associated software to save and upload image files. Many mobile phones include this technology.


To successfully complete this course, learners will require basic computing skills. This includes:

  • Creating, saving and editing Microsoft Office documents
  • Accessing and searching the internet
  • Downloading and saving documents from websites
  • Uploading documents through websites
  • Participating in online discussions
  • Connecting digital video devices and downloading and storing videos
  • Use social media applications (e.g., Facebook, LinkedIn, Twitter, Instagram, Pinterest) 
  • Write basic HTML code.

Physical requirements

You will need access to be able to view visual components and hear audio files in order to create them for websites.


You will be required to purchase an Adobe Creative Cloud membership (either monthly or yearly, at discounted student rate).

You may also need to purchase an external hard drive for the purpose of installing an operating system (as specified in unit ICTICT302 Install and optimise operating system software).

Language, Literacy and Numeracy

Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.



Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements. Please download the course guide for current information about the course and its status.


Note: Courses offered by Open Colleges on behalf of TAFE NSW North Region may include Units of Competency that are graded by TAFE NSW. Students studying through Open Colleges are not subject to TAFE NSW grading criteria, receiving an ungraded outcome for Units of Competency and Qualifications successfully completed.

Setting up the system

  • Determine function of operating system
  • Obtain operating system
  • Install, configure and optimise operating system
  • Provide instruction to meet new software requirements

Test and create user documentation

  • Determine documentation standards and requirements
  • Produce user documentation
  • Review and obtain sign-off
  • Identify common symptoms and preventative maintenance techniques
  • Operate system diagnostics
  • Scan system for viruses

Design the website

  • Clarify work requirements
  • Generate and assess ideas
  • Plan approach
  • Produce visual design components
  • Finalise visual design components

Add images and text

  • Determine the client requirements
  • Source the images
  • Manipulate the images
  • Save the images
  • Prepare to develop content for the site
  • Write the site content
  • Upload the content

Add audio and video

  • Identify video assets
  • Prepare video assets
  • Package video assets
  • Identify audio assets 
  • Prepare audio assets
  • Package audio assets

Build the website

  • Plan use of authoring tool
  • Prepare to use authoring tool
  • Produce interactive sequences
  • Check functionality of interactive sequence
  • Review the requirements
  • Create the document structure
  • Validate the documents
  • Identify the authoring requirements
  • Create and save the files
  • Add content to the web pages
  • Create simple navigation
  • Test the website

Use social media

  • Describe different types of social media tools and applications
  • Compare different types of social media tools and applications
  • Set up and use popular social media tools and applications

Monitor and maintain the website

  • Review website content and use
  • Update website
  • Carry out non-technical site maintenance
  • Select web traffic monitoring tools
  • Monitor web traffic
  • Make recommendations for improvements

Work safely and communicate effectively

  • Contribute to establishing and running WHS consultation and participation processes 
  • Raise WHS issues with others
  • Contribute to obtaining and communicating information about WHS issues
  • Prepare to communicate and work effectively within an ICT organisation
  • Use positive and varied communication strategies with ICT clients

Work sustainably

  • Investigate current practices in relation to resource usage
  • Set targets for improvements
  • Implement performance improvement strategies
  • Monitor performance

Start learning for less. Our payment options could help you make considerable savings on the cost of this course. 

Find out more

Damian Kasper

Damian has worked in the IT industry for over eight years in many different roles. Starting from desktop support, he progressed to network and systems engineering, software development and IT project management. He has worked for international organisations in both Timor-Leste and Papua New Guinea, while learning to fluently speak Tetun. His most recent position was IT Manager for a large multinational corporation. Damian’s qualifications include the Bachelor of Computer Science and Technology (Networks & Systems), TAE40110 Certificate IV Training and Assessment and Certificate II in Information Technology.

Maria Tentzeraki

Maria is an IT professional with experience in web applications programming and database design, IT training and online course development. She has worked for major organisations such as Oracle Corporation and the NSW Department of Education and Training, and has participated in projects for major clients including the Commonwealth Bank of Australia. She also provides IT consultancy to small businesses.

Maria holds a Certificate IV in Training and Assessment, a Bachelor in Information Technology and a Master of Information Systems. Her current interests are the latest web development trends, social media marketing and open source applications communities and contribution.

Open Colleges offers this qualification in association with TAFE NSW North Region (Provider number: 90010). The testamur will be issued by TAFE NSW North Region.

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