Course Description

Move from absolute beginner to IT competent and confident with Open Colleges’ ICT20115 Certificate II in Information, Digital Media and Technology .

This course will train you to set up a computer operating system, and how to work with mainstream computer hardware.

You will learn to master software commonly used in Australian workplaces, including Microsoft Word, Excel and PowerPoint.

You will also get the skills and knowledge that you need to integrate between Microsoft applications, and to protect computer systems from spam and viruses. 

The course will teach you to work with digital photos, including the basics of editing and formatting.

You will learn the fundamentals of database applications, including how to work with Microsoft Access.

A must for the modern workplace, this course will also train you to utilise social media to encourage collaboration and engagement.


Why study this course?

  • Open Colleges’ ICT20115 Certificate II in Information, Digital Media and Technology  gives you the best of both worlds – flexible online study with a quality qualification created to give you a firm grasp of IT basics.
  • This IT certification will give you the skills you need to keep-up in modern Australian office workplaces by learning how to use common computer hardware, software, social media and database technology.
Course number E1119
Qualification name ICT20115 Certificate II in Information, Digital Media and Technology
Course duration Maximum 12 months
Delivery Method Online
Recognition Nationally Recognised Nationally Recognised Training
Assessments Projects, Short-answer questions
Awarded by
  • Open Colleges (Provider number: 90796)


There are no formal education entry requirements for this course.

Minimum age

You will need to be at least 16 years old. If you are under 18 your enrolment form will need to be signed by a parent or guardian.


This course involves reading and undertaking a range of written assessments, as well as engaging in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication. As such, entry to the course requires the successful completion of English to Year 10 level.

If you haven't successfully completed English at Year 10 level, you can demonstrate equivalency through one of the following:

  • Successful completion of a Nationally Recognised Training qualification at Certificate II level or higher; or
  • 2 years relevant industry experience in a role that requires the use of written documentation and communication

Open Colleges recognises that not all people are able to read, write and perform calculations to the same standard. See the Language, Literacy and Numeracy Considerations section for more information on tools, resources and support services provided to by Open Colleges.


Hardware and software requirements:

All users:

  • Microsoft Office 2010 or equivalent (must contain Microsoft Access)
  • Broadband internet connection
  • 2GB of RAM
  • CD-ROM or DVD drive
  • Adobe Reader XI or equivalent
  • Printer and associated software
  • Scanner and associated software
  • Digital imaging software
  • File compression software.

Windows users:

  • Microsoft Windows 7 or higher (Windows 8 recommended)
  • 1 Ghz or faster processer (2GHz recommended)
  • Adobe Flash Player 10 or higher.

Mac OS users:

  • Mac OSX v10.5 or higher (Mac OSX v10.6 recommended)
  • 1 Ghz or faster processer (2GHz recommended)
  • Adobe Flash Player 10 or higher.

You will need access to software to view online videos and images, such as Adobe Reader, Windows Media Player, Windows Photo Viewer, which are available as a download from the internet.


For Study period 3, you will need access to a digital camera with manual control capability.

Manual control is a mode that allows you as the user to independently set functions such as shutter speed, aperture, and focus.

Not all digital cameras have manual control capability. Camera functionality will be included in the manufacturer specifications. If you are unsure of whether your camera has manual control you can seek advice from your Trainer and Assessor or Course Coordinator.

You will also need access to a digital camera to save and upload image and video files to OpenSpace throughout the whole course.  You'll also need a device to record audio files. Many mobile phones and smartphones include this technology. 

You will need access to software to view online videos and images. Software such as Adobe Reader, Windows Media Player, Windows Photo Viewer etc are available as a download from the internet.


To successfully complete this course, you will require basic computing skills. This includes:

  • Creating, saving and editing Microsoft Office documents
  • Accessing and searching the internet
  • Downloading and saving documents from websites
  • Uploading documents through websites
  • Participating in online discussions
  • Connecting digital cameras and downloading and storing images and audio files
  • Connecting digital video devices and downloading and storing videos
  • Compressing image, audio and video files.

Language, Literacy and Numeracy

Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.

Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements. Please download the course guide for current information about the course and its status.

Hardware, software and health and safety

  • Identify operating system and hardware components
  • Install and configure operating system and application software with hardware components
  • Optimise operating system and hardware components
  • Use appropriate workplace health and safety (WHS) office work practices
  • Use appropriate word-processing software
  • Use appropriate spreadsheet software
  • Use a third application software package
  • Work safely
  • Implement work safety requirements
  • Participate in WHS consultative processes
  • Identify current resource use
  • Comply with environmental regulations
  • Seek opportunities to improve resource efficiency and reduce environmental hazards

Communication and security

  • Design documents to meet organisational needs
  • Use application software to develop documents
  • Evaluate and incorporate feedback
  • Prepare to communicate and work effectively within an IT organisation
  • Use positive and varied communication strategies with ICT clients
  • Determine software or software upgrade requirements
  • Obtain software or software upgrade
  • Install or upgrade software
  • Detect and remove destructive software
  • Identify and take action to stop spam

Digital media technology

  • Use appropriate workplace health and safety (WHS) office work practices
  • Identify and select appropriate digital media package
  • Use digital media package
  • Review digital media design
  • Assess digital camera qualities
  • Set up for image capture
  • Preview image
  • Photograph and upload digital image
  • Use scanner to capture photo images
  • Use digital camera to create photo images
  • Edit photo images
  • Prepare photo image assets

Social media tools and computing packages

  • Describe the different types of social media tools and applications
  • Compare different types of social media tools and applications
  • Set up and use, popular social media tools and applications
  • Determine work requirements
  • Integrate data across different software application packages
  • Save and retrieve data with the aid of help functions
  • Create database
  • Customise basic settings
  • Create reports
  • Create forms
  • Retrieve information



What are my payment options?

Pay in full

If you pay your course fees up-front in full, you’ll benefit from a discount. When you pay in full, we don’t have to spend extra money on administration for tasks such as payment plan processing. Instead, we get to pass this saving onto you in the form of a discount.

ZipMoney Payment Plan

If you need a little more flexibility in your finances, and want to pay off your course fees over a longer period of time, you can switch to a zipMoney payment plan. Essentially, zipMoney pays your course fees for you, and you pay this loan back over 24, 36 or 48 months. As long as you are eligible, you can switch to a zipMoney plan at any time.

Payment Plan

Pay for you course in weekly or fortnightly instalments. By paying in instalments, you can schedule your payments around your regular outgoings and get ahead without breaking the bank. Open Colleges payment plans are interest-free.

Find out more

Bernard Lewis

Bernard has more than 25 years of experience in tertiary education. He has worked as a lecturer at university and has been teaching and training, both ABE and VET. He also has experience with planning curriculums, providing PDs, supervising and managing people and projects. After completing his Bachelor in English, he finished a Master in English, Master of Philosophy and Ph.D. He also has post graduate qualifications in TESOL, higher education, career development, journalism and mass communication. Recently he completed a Certificate IV in Information Technology and a Certificate IV in TAE.

Damian Kasper

Damian has worked in the IT industry for over eight years in many different roles. Starting from desktop support, he progressed to network and systems engineering, software development and IT project management. He has worked for international organisations in both Timor-Leste and Papua New Guinea, while learning to fluently speak Tetun. His most recent position was IT Manager for a large multinational corporation. Damian’s qualifications include the Bachelor of Computer Science and Technology (Networks & Systems), TAE40110 Certificate IV Training and Assessment and Certificate II in Information Technology.

Maria Tentzeraki

Maria is an IT professional with experience in web applications programming and database design, IT training and online course development. She has worked for major organisations such as Oracle Corporation and the NSW Department of Education and Training, and has participated in projects for major clients including the Commonwealth Bank of Australia. She also provides IT consultancy to small businesses.

Maria holds a Certificate IV in Training and Assessment, a Bachelor in Information Technology and a Master of Information Systems. Her current interests are the latest web development trends, social media marketing and open source applications communities and contribution.

Renju Philip

Renju Jacob Philip is a graduate from University of New South Wales with a Masters in Engineering Science- Telecommunications. His passion for technical advances in the IT industry motivated him to be an IT Freelancer from his student days. His previous work experience as a software engineer at Accenture Services has strengthened his in-depth understanding of various aspects of the IT Industry. Renju’s desire to share his IT experiences and knowledge to others, has led him to be an IT trainer and assessor in the VET Industry. His other qualifications include Certificate IV in Training and Assessment, Diploma of Software Development and Graduate Diploma of Management.

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