Course Description

Working in the disability sector can be very rewarding and diverse, and this qualification will give you advanced skills to potentially move into a supervisory role.

The course is delivered by Open Colleges in partnership with ICM Training. It will equip you with the management qualities to supervise other employees, create frameworks for an effective workplace and assist you to empower your clients to participate in the community and seek an appropriate level of independence.

Upon successful completion of the course, you will be able to pursue various roles in a range of professional disability services, including group homes and respite centres.

We recommend that you have some experience working in disability or a related field before enrolling in this course.


This course is offered by Open Colleges on behalf of Integrated Care and Management Training.​

This course involves work placement that currently needs to be undertaken in Australia. More information available in our FAQs

Potential career outcomes

  • Behavioural Support Officer
  • Community-Based Support Officer
  • Disability Support Worker
  • Disability Team Leader/Supervisor
  • Residential Care Officer
  • Senior Personal Care Assistant
Course number E1137
Qualification name CHC43115 Certificate IV in Disability
Course duration Maximum 18 months
Delivery Method Online with Work Placement
Recognition Nationally Recognised Nationally Recognised Training
Assessments Case studies, Demonstrations, Logbook, Multiple choice questions, Presentations, Scenario-based questions, Short-answer questions, Workplace portfolio
Awarded by
  • Integrated Care & Management Training Pty Ltd (Provider number: 90197)


There are no formal education entry requirements for this course.

Minimum age

You will need to be at least 18 years old.


This course involves reading learning content and undertaking a range of written assessments and engaging in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication. As such, entry to the course requires the successful completion of English to Year 12 level.

If you haven't successfully completed English at Year 12 level, you can demonstrate equivalency through one of the following:

  • Successful completion of a Nationally Recognised Training qualification at Certificate III level or higher; or
  • 3 years relevant industry experience in a role that requires the use of written documentation and communication

Open Colleges recognises that not all people are able to read, write and perform calculations to the same standard. See the Language, Literacy and Numeracy Considerations section for more information on tools, resources and support services provided to by Open Colleges.


You will need access to a computer and the internet and have basic computing skills. Minimum specifications for your computer are:

All users:

  • Microsoft Office 2010 or equivalent
  • Broadband internet connection
  • 2GB of RAM
  • CD-ROM or DVD drive
  • Adobe Reader XI or equivalent
  • Adobe Flash Player 10 or higher.
  • Access to printer and associated software
  • Access to scanner and associated software
  • Digital imaging software
  • File compression software.

Windows users:

  • Microsoft Windows 7 or higher (Windows 8 recommended)
  • 1 Ghz or faster processer (2GHz recommended)

Mac OS users:

  • Mac OSX v10.5 or higher (Mac OSX v10.6 recommended)
  • 1 Ghz or faster processer (2GHz recommended)

Digital equipment

You will need access to:

  • A digital video recording device and/or a digital camera and associated software to save and upload video, image and audio files to OpenSpace. Many mobile phones and smart phones include this technology.
  • Software to view online videos and images. Software such as Adobe Reader, Windows Media Player, Windows Photo Viewer etc. are available as a free download from the internet.


You will require access to office equipment and resources including telephone, photocopier, scanner and printer.


To successfully complete this course, you will require basic computing skills. This includes:

  • Creating, saving and editing Microsoft Office documents
  • Accessing and searching the internet
  • Downloading and saving documents from websites
  • Uploading documents through websites
  • Participating in online discussions
  • Compressing image files
  • Recording, compressing and uploading videos.

Physical requirements

You will need to be reasonably physically fit as the role may involve a variety of tasks that require a reasonable amount of physical activity, such as providing direct personal care including showering, domestic assistance, transferring and assisting clients with mobility.

Language, Literacy and Numeracy

Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.



Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements. Please download the course guide for current information about the course and its status.

Empowering diverse people with disability

  • Demonstrate commitment to empowerment for people with disability
  • Foster human rights
  • Facilitate choice and self-determination
  • Reflect on own perspectives
  • Appreciate diversity and inclusiveness, and their benefits
  • Communicate with people from diverse backgrounds and situations
  • Promote understanding across diverse groups

Supporting individuals and their health needs

  • Determine support needs
  • Provide support services
  • Monitor support activities
  • Complete reporting and documentation
  • Work with information about the human body
  • Recognise and promote ways to support healthy functioning of the body

Working safely, legally and ethically

  • Research information required for legal compliance
  • Determine ethical responsibilities 
  • Develop and communicate policies and procedures 
  • Monitor compliance
  • Maintain knowledge of compliance requirements
  • Follow safe work practices for direct client care
  • Follow safe work practices for manual handling
  • Follow safe work practices for infection control
  • Contribute to safe work practices in the workplace
  • Reflect on own safe work practices

Behaviour support and skills development

  • Apply a person-centred approach to minimise behaviours of concern
  • Review context of behaviours of concern
  • Provide positive behaviour support according to individualised behaviour support plan
  • Complete documentation
  • Identify individual skill development needs
  • Plan person-centred, ongoing skill development
  • Implement person-centred, ongoing skills development strategies
  • Evaluate skills development and review plan
  • Identify and implement incidental learning opportunities to enhance skills development

Person-centred service responses and inclusion

  • Support person to identify and engage in social networks within the broad community
  • Assist person and relevant others to develop and implement a community support plan as part of the individualised plan
  • Develop strategies to minimise isolation for person with disability
  • Determine risks associated with supporting community participation and inclusion
  • Work with the person to develop and implement person-centred responses
  • Review and monitor person-centred responses
  • Provide service delivery within a quality framework
  • Evaluate and prioritise the needs of a person with complex support issues
  • Develop an individualised plan to achieve maximum quality of life
  • Coordinate the delivery of the individualised plan
  • Coordinate the monitoring, evaluation and review of the individualised plan

Communication and leadership

  • Identify the current communication capacity and needs of the person
  • Develop effective AAC strategies
  • Implement AAC strategy
  • Monitor, report and review communication strategies
  • Collect, analyse and communicate information and ideas
  • Develop trust and confidence as leader
  • Develop and maintain networks and relationships
  • Manage difficulties into positive outcomes
  • Establish the representative role and process
  • Represent the interests of client or client group
  • Negotiate outcomes and liaise with key people
  • Evaluate effectiveness of strategies



What are my payment options?

Pay in full

If you pay your course fees up-front in full, you’ll benefit from a discount. When you pay in full, we don’t have to spend extra money on administration for tasks such as payment plan processing. Instead, we get to pass this saving onto you in the form of a discount.

ZipMoney Payment Plan

If you need a little more flexibility in your finances, and want to pay off your course fees over a longer period of time, you can switch to a zipMoney payment plan. Essentially, zipMoney pays your course fees for you, and you pay this loan back over 24, 36 or 48 months. As long as you are eligible, you can switch to a zipMoney plan at any time.

Payment Plan

Pay for you course in weekly or fortnightly instalments. By paying in instalments, you can schedule your payments around your regular outgoings and get ahead without breaking the bank. Open Colleges payment plans are interest-free.

Find out more

Alison Smith

Alison started her working life as a teacher, and then completed post graduate studies in physical education and recreation for people with disabilities. Alison’s qualifications also include an Advanced Diploma in Disability and a Certificate IV Training and Assessment. Following her studies, Alison spent a decade working with people who had suffered traumatic injuries at The Victorian Rehabilitation Centre, and then moved into the community based sector with her business Leisure Balance (registered with NDIS), which is aimed at assisting people as they return to their home and community. Alison describes the focus of her work as “supporting people with disabilities to participate in the community and have a good quality of life”. In addition to her work, Alison also spent 10 years as a dedicated volunteer with Disabled Water Skiing, helping the organisation at both a local and international level.

Lisa Porto

Lisa has been working in the aged care sector since 1999, both in hostel and high care as a Cert lV AIN and RAO (Leisure and Health). A passionate advocate for aged care, she is also volunteer at Threads of Hope as a counsellor and customer relations officer.

Lisa started her aged care training career in 2004, and also teaches community service, disability, allied health, leisure and health, and some pathology units. In her capacity as an educator, Lisa aims to enrich the lives of vocational learners through quality training and outcomes. In 2014 she was listed for Trainer of the Year DET NSW.

Rob Nelson

Rob has worked in the disability sector for more than 30 years. He has worked in both face-to-face roles supporting clients with high support needs in residential and community-based settings and in a variety of management roles for government and non-government organisations.

Rob originally trained as a Registered Mental Retardation Nurse at in Sydney and attained his Certificate IV in Training and Assessing. He recently completed his Diploma of Disability and Certificate IV in Frontline Management.

Rob is passionate about assisting others to learn and develop their skills and supporting people with a disability to achieve their goals and to lead a more inclusive life.

Sanet Van Niekerk

Sanet started her career when she studied abroad for a Bachelor and Honors degrees in Social Work. She has extensive experience and skills in working with people in different fields. Her passion is working with people with disabilities.  She has trained and supervised students from different cultures in their work placement here and abroad for the last 25 years. 

Sanet is registered as a member with Australian Association of Social Workers, National Disability Services and Work cover. Sanet has received an Australian award for best customer/client services. Her aim is to continuously develop professionally and personally.  

Sue Cox

Sue is a Registered Nurse with over 10 years’ experience in the health industry. She started as a Personal Care Assistant and quickly attained her Division 2 Nursing Certificate, later graduating from Monash University with a Bachelor of Nursing. Sue has gained extensive experience in sub-acute nursing in aged care, dementia-specific and palliative care, as well as spinal cord and acquired brain injury.

Seeing vulnerable people in our society, the ageing and those with a disability who require specialised care, Sue saw a need for highly trained experienced carers. She joined the VET sector in 2012 as a Trainer and Assessor to make this happen.

The course contains a minimum of 120 hours of work placement

Your work placement will need to be completed in Australia within a professional disability service, such as a group home or respite centre.

Open Colleges offers this qualification in association with Integrated Care & Management Training Pty Ltd (Provider number: 90197). The testamur will be issued by Integrated Care & Management Training Pty Ltd.

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Click Enrol Now and choose a payment plan or call an Education Advisor on 1300 161 345 for more details.