A small business can be a rewarding venture but only if you are equipped with the skills and knowledge to make your venture a success. This quality Certificate is nationally recognised by the Australian Qualifications Framework and is part of the BSB07 Business Services Training Package.
It is a great entry level qualification which covers everything you need to know. You'll learn about the legal and risk management requirements of small business, legislation codes and regulatory requirements and how to develop a financial plan.You’ll also learn the basics of developing marketing and customer service strategies and how to monitor your business performance.
You’ll receive top-grade support from your trainer, and gain free access to the OpenSpace virtual campus, offering you a range of learning resources and study tools to assist you in your research. If you've always wanted to start your own small business, the first step is getting the background knowledge and the Certificate IV in Small Business Management BSB40407 is a terrific starting point.
Potential career outcomes:
- Small business manager
- Business owner/operator
- Self employed
- Course number
- Course duration
- Max 24 months
- Certificate IV
- Delivery mode
- Nationally recognised
- Case Studies, Portfolio of Evidence, Projects, Short-Answer Questions, Written Assessments, Written Reports
- National Code
- Awarded By
- Open Colleges
- Associated With
Study Period 1: Legal and Risk Management
BSBSMB401A Establish legal and risk management requirements of small business
- Identify and implement business legal documents
- Comply with legislation codes and regulatory requirements
- Negotiate and arrange contracts
Study Period 2: Customer Service
BSBCUS401B Coordinate implementation of customer service strategies
- Advise on customer service needs
- Support implementation of customer service strategies
- Evaluate and report on customer service
Study Period 3: Small Business Finance
BSBSMB402A Plan small business finance
- Identify costs, calculate prices and prepare profit statement
- Develop a financial plan
- Acquire finance
BSBFIA402A Report on financial activity
- Compile financial information and data
- Prepare statutory requirement reports
- Provide financial business recommendations
Study period 4: Marketing and Planning
BSBSMB403A Market the small business
- Develop marketing strategies
- Determine a marketing mix for the business
- Implement marketing strategies
- Monitor and improve marketing performance
BSBSMB404A Small business planning
- Identify elements of the business plan
- Develop a business plan
- Develop strategies for minimising risks
Study Period 5: Business Operations
BSBSMB405A Monitor and manage small business operations
- Develop operational strategies and procedures
- Implement operational strategies and procedures
- Monitor business performance
- Maintain networks
- Review business operations
BSBPMG510A Manage projects
- Define project
- Develop project plan
- Administer and monitor project
- Finalise project
- Review project
Study Period 6: Customers and Networks
BSBCUS402B Address customer needs
- Assist customers to articulate needs
- Satisfy customers' complex needs
- Manage networks to ensure customer needs are addressed
BSBREL401A Establish Networks
- Develop and maintain business networks
- Establish and maintain business relationships
- Promote the relationship
- Study Period 1: Legal and Risk Management
While there are no formal education entry requirements, Open Colleges suggests you Open Colleges suggests you should have completed schooling to Year 10, OR a nationally recognised qualification at Certificate III level or higher, OR have relevant industry experience.
You will need to be at least 16 years old. If you are under 18 your enrolment form will need to be signed by a parent or guardian.
You will need access to a computer and the internet and you must have basic computing skills. Minimum specifications for your computer are:
- Microsoft Office 2010 or equivalent
- Broadband internet connection
- 2GB of RAM
- CD-ROM or DVD drive
- Adobe Reader XI or equivalent
- You will also need access to a phone, printer and scanner
- Adobe Flash Player 10 or higher
Specific requirements for Windows users:
- Microsoft Windows XP or higher (Windows 7 or higher is recommended)
- 1 gigahertz (GHz) or faster processor (2GHz or faster recommended)
Specific requirements for Mac OS users:
- Mac OS X v 10.5 or higher (Mac OS X v 10.6 or higher is recommended)
- 1 gigahertz (GHz) or faster Intel processor (2GHz or faster recommended)
You will need access to software to view online videos and images. Software such as Adobe Reader, Windows Media Player, Windows Photo Viewer etc. are available as free downloads from the internet.
You will also need access to a digital video recording device and/or digital camera and associated software to save and upload video and image files to OpenSpace. Many mobile phones and smartphones include this technology.
English language requirements
If English is not your first language and you did not complete the last two years of secondary education in English, you are required to provide evidence of English language competency before enrolling into the course. Examples of appropriate evidence are listed below:
IELTS Overall score of 5.5 TOEFL 530 (paper), 197 (computer) or 71 (internet) 12 months in English-speaking employment Testimonial, statutory declaration
Students who successfully complete the Certificate IV in Small Business Management BSB40407 may go on to further studies in this discipline.
Jason RobertsJason Roberts started his career in the hospitality industry as a chef and was named Australian International Apprentice of the Year. Jason has spent several years as restaurant manager, catering management and operations manager, and has been involved in business development and health and safety auditing for some of the world’s largest food manufacturers. Jason is an associate member of the Safety Institute of Australia and has been training and assessing in the fields of TAE, OHS/WHS and Frontline Management. His qualifications include a Diploma in Training and Assessment, Advanced Diploma of WHS, Diploma of Quality Auditing and Certificate IV in Frontline Management.
Jeremy has had an extensive 17 year career in the hospitality and security sectors, during this time Jeremy has held several seniors positions within both industries. He is a qualified chef, CLGCA accredited trainer of RSA and RCG courses and a NSW food authority approved food safety trainer. Within the security sector, Jeremy has worked throughout Australia and held a number of senior positions.
Currently, Jeremy is operating his own consultancy business, HSCServices, which specialises in HR, training and development, risk management, security and hospitality consultancy services. Jeremy is also a Justice of the Peace, licensed security consultant, security instructor and Investigator.
Masoud Tymouri, our business, human resources, management and occupational health and safety trainer, is highly experienced in training and assessing both local and international students.
The expertise that Masoud has developed during 18-plus years of practical experience is supported by a lengthy list of qualifications. He has successfully completed a Master's of Leadership & Management in Education, Postgraduate Certificate in Educational Studies, Bachelor's of Business, Advanced Diploma of Management, Advanced Diploma of Management (Human Resources), Diploma of Occupational Health & Safety and Certificate IV in Workplace Training & Assessment.
Masoud brings all his knowledge and experience to his training role at Open Colleges, and provides every support to his students throughout their learning experience.
With a deep commitment to the online learning environment, Megan Funston is the ideal trainer for this course.
Megan was living on a sheep station in the middle of nowhere when she first developed a passion for distance education, courtesy of her children's experiences with the Kalgoorlie School of the Air. She subsequently received her Bachelor of Arts (Education Studies) through Murdoch University.
A position as flexible learning coordinator with Curtin University of Technology was the start of a career that encompassed varied roles. These included e-learning, AQTF compliance, projects for remote Aboriginal communities and a memorable two years designing and delivering e-resources for the African Virtual University to students in Tanzania, Rwanda, Kenya and Ethiopia.
Most recently, Megan has delivered the Certificate IV in Training & Assessment to clients in mining and other industries, and the Diploma of Business to international students attending the Sarawak, Borneo campus of Curtin University.
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