Open Colleges nationally recognised BSB30115 Certificate III in Business course will prepare you for such roles as customer service advisor, data entry operator, general clerk or payroll officer.
This BSB30115 Certificate III in Business course will help you to develop skills in customer service, financial processes and resources coordination. You will also learn to create documents, spreadsheets and presentations, as well as how to organise your work priorities and identify opportunities for personal development.
Potential careers outcomes
- Customer service advisor
- Data entry operator
- General clerk
- Administration officer/clerk
- Personal assistant
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- Course number
- Course duration
- Max 18 months
- Qualification Level
- Certificate III
- Study options
- Fee for service
- Delivery method
- Nationally recognised in Australia
- National Code
- Case Studies, Demonstrations, Portfolio, Questions, Reports
- Fee for service option Awarded By
- Open Colleges (Provider number: 90796)
Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements. Please download to the course guide for current information about the course and its status.
BSBWRT301: Write simple documents
- Plan document
- Draft document
- Review document
- Write final document
BSBITU303: Design and produce text documents
- Prepare and produce word-processed documents
- Use safe work practices to ensure ergonomic, work organisation, energy and resource conservation requirements are addressed
- Identify document purpose, audience and presentation requirements, and clarify with relevant personnel as required
- Identify organisational and task requirements for text-based business documents to ensure consistency of style and image
- Design document structure and layout to suit purpose, audience and information requirements of the task
- Design document to enhance readability and appearance and to meet organisational and task requirements for style and layout
- Use style sheets and automatic functions to ensure consistency of design and layout
- Add tables and other data
- Insert a standard table into a document, changing cells to meet information requirements
- Insert and delete columns and rows as necessary
- Insert images and other data to meet information required specifications
- Produce text documents
- Use advanced software functions to enable efficient production of documents
- Enter or import and edit text and other data to meet required specifications
- Preview, adjust and print documents in accordance with organisational and task requirements
- Name and store text documents in accordance with organisational requirements and exit the application without information loss/damage
- Prepare text documents within designated timelines and organisational requirements for speed and accuracy
- Use manuals, user documentation and online help to overcome problems with document design and production
BSBCUS301: Deliver and monitor a service to customers
- Identify customer needs
- Deliver a service to customers
- Monitor and report on service delivery
BSBCMM301: Process customer complaints
- Respond to complaints
- Refer complaints
- Exercise judgement to resolve customer service issues
BSBINM301: Organise workplace information
- Collect and assess information
- Organise information in a format
- Review information needs
BSBWOR301: Organise personal work priorities and development
- Organise and complete own work schedule
- Monitor own work performance
- Coordinate personal skill development and learning
BSBWHS302: Apply knowledge of WHS legislation in the workplace
- Determine the legal framework for WHS in the workplace
- Contribute to activity that reflects WHS legislative requirements
- Keep up-to-date with legislation and relevant publications
BSBSUS201: Participate in environmentally sustainable work practices
- Identify current resource use
- Comply with environmental regulations
- Seek opportunities to improve resource efficiency and reduce environmental hazards
BSBITU302: Create electronic presentations
- Prepare to create presentation
- Create presentation
- Finalise presentation
BSBADM311: Maintain business resources
- Advise on resource requirements
- Monitor resource usage and maintenance
- Acquire resources
BSBITU304: Produce spreadsheets
- Select and prepare resources
- Plan spreadsheet design
- Create spreadsheet
- Produce simple charts
- Finalise spreadsheets
BSBFIA301: Maintain financial records
- Maintain daily financial records
- Maintain general ledger
- Monitor cash control
While there are no formal education entry requirements, Open Colleges suggests you should have completed schooling equivalent to Australian Year 10 and a minimum of one year vocational experience, OR a nationally recognised qualification at the certificate II level or higher, OR at least two years of relevant vocational experience.
Minimum age of 16 years. If you are under 18 your application must be signed by a parent or guardian.
You will need access to a computer and the internet and you must have basic computing skills. Minimum specifications for your computer are:
- Microsoft Office 2010 or equivalent
- Broadband Internet Connection
- 2GB of Ram
- CD-ROM or DVD drive
- Adobe Reader XI or equivalent
- You will also need access to a phone, printer, photocopier and scanner
- Adobe Flash Player 10 or higher
Specific requirements for Windows users:
- Microsoft Windows XP or higher (Windows 7 or higher is recommended)
- 1 gigahertz (GHz) or faster processor (2GHz or faster recommended)
Specific requirements for Mac OS users:
- Mac OS X v 10.5 or higher (Mac OS X v 10.6 or higher is recommended)
- 1 gigahertz (GHz) or faster Intel processor (2GHz or faster recommended)
Learners will need access to a digital video recording device and/or a digital camera and associated software to save and upload video and image files to OpenSpace. Many mobile phones and smart phones include this technology.
English language requirements
This course requires you to read comprehensive learner workbooks, undertake a range of written assessments and engage in online discussions. Furthermore, the delivery mode relies on the extensive use of written communication.
As such, entry to the course requires English proficiency to equivalent to Australian Year 10 level, a NRT or Trade qualification at the Certificate II level or higher, or 2 years of industry work experience.
On completion of BSB30115 Certificate III in Business ,learners can undertake further qualifications such as BSB40215 Certificate IV in Business, or a range of other Certificate IV qualifications.
Jeremy has had an extensive 17 year career in the hospitality and security sectors, during this time Jeremy has held several seniors positions within both industries. He is a qualified chef, CLGCA accredited trainer of RSA and RCG courses and a NSW food authority approved food safety trainer. Within the security sector, Jeremy has worked throughout Australia and held a number of senior positions. Currently, Jeremy is operating his own consultancy business, HSCServices, which specialises in HR, training and development, risk management, security and hospitality consultancy services. Jeremy is also a Justice of the Peace, licensed security consultant, security instructor and Investigator.
Lee has worked in the clerical industry for over 20 years. Specifically, her focus has been on small business management. Lee gained her Bachelor of Vocational Education and Training and focused her skills by training students in the classroom as well as by distance learning. She has teaching experience in all aspects of business and training and assessment. She is currently the CEO of a Registered Training Organisation and specialises in the compliance and management of the RTO. Lee is also a small business owner herself, working at a cafe and catering business.
Lorraine Danos is an experienced bookkeeper who has been working as a trainer with Open Colleges since 2004. She has worked across many industries, including manufacturing, community services, hospitality and property management, and has particular experience with the transfer of records from manual to computerised systems. Lorraine has also written a bookkeeping course which was certified by the NSW Vocational Education & Training Accreditation Board (VETAB), recently replaced by the Australian Skills Quality Authority.
Michele has a broad range of experience in training and IT. Her list of qualifications includes a Master of Education, Diploma in Training and Assessment Systems, Certificate IV in PC Support and a Certificate III in IT. Michele is currently working as a tutor in our Certificate II in IT course. She also teaches IT at a private higher education College and at University.
Cost of the course
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- Course: Certificate III in Business
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