Open Colleges nationally recognised BSB30112 Certificate III in Business course will prepare you for such roles as customer service advisor, data entry operator, general clerk or payroll officer.
This BSB30112 Certificate III in Business course will help you to develop skills in customer service, financial processes and resources coordination. You will also learn to create documents, databases, spreadsheets and presentations, as well as how to organise your work priorities and identify opportunities for personal development.
Potential careers outcomes
- Customer service advisor
- Data entry operator
- General clerk
- Personal assistant
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- Course number
- Course duration
- Max 12 months
- Qualification Level
- Certificate III
- Delivery mode
- Nationally recognised in Australia
- Case Studies, Portfolio of Evidence, Short-Answer Questions, Written Reports
- National Code
- Awarded By
- Open Colleges (Provider number: 90796) (Provider number: 90796)
Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements. Please download to the course guide for current information about the course and its status.
While there are no formal education entry requirements, Open Colleges suggests you should have completed schooling equivalent to Australian Year 10 and a minimum of one year vocational experience, OR a nationally recognised qualification at the certificate II level or higher, OR at least two years of relevant vocational experience.
Minimum age of 16 years. If you are under 18 your application must be signed by a parent or guardian.
You will need access to a computer and the internet and you must have basic computing skills. Minimum specifications for your computer are:
- Microsoft Office 2010 or equivalent
- Broadband Internet Connection
- 2GB of Ram
- CD-ROM or DVD drive
- Adobe Reader XI or equivalent
- You will also need access to a phone, printer, photocopier and scanner
- Adobe Flash Player 10 or higher
Specific requirements for Windows users:
- Microsoft Windows XP or higher (Windows 7 or higher is recommended)
- 1 gigahertz (GHz) or faster processor (2GHz or faster recommended)
Specific requirements for Mac OS users:
- Mac OS X v 10.5 or higher (Mac OS X v 10.6 or higher is recommended)
- 1 gigahertz (GHz) or faster Intel processor (2GHz or faster recommended)
Learners will need access to a digital video recording device and/or a digital camera and associated software to save and upload video and image files to OpenSpace. Many mobile phones and smart phones include this technology.
English language requirements
This course requires you to read comprehensive learner workbooks, undertake a range of written assessments and engage in online discussion forums. Furthermore, the delivery mode relies on the extensive use of written communication.
As such, entry to the course requires English proficiency to equivalent to Australian Year 10 level, a NRT or Trade qualification at the Certificate II level or higher, or 2 years of industry work experience. Examples of appropriate evidence are listed below:
IELTSOverall score of 5.5TOEFL530 (paper), 197 (computer) or 71 (internet)12 months in English-speaking employmentTestimonial, statutory declaration
On completion of BSB30112 Certificate III in Business ,learners can undertake further qualifications such as BSB40212 Certificate IV in Business, or a range of other Certificate IV qualifications.
Jeremy has had an extensive 17 year career in the hospitality and security sectors, during this time Jeremy has held several seniors positions within both industries. He is a qualified chef, CLGCA accredited trainer of RSA and RCG courses and a NSW food authority approved food safety trainer. Within the security sector, Jeremy has worked throughout Australia and held a number of senior positions. Currently, Jeremy is operating his own consultancy business, HSCServices, which specialises in HR, training and development, risk management, security and hospitality consultancy services. Jeremy is also a Justice of the Peace, licensed security consultant, security instructor and Investigator.
Lee has worked in the clerical industry for over 20 years. Specifically, his focus has been on small business management. Lee gained her Bachelor of Vocational Education and Training and focused her skills by training students in the classroom as well as by distance learning. She has teaching experience in all aspects of business and training and assessment. She is the currently the CEO of a Registered Training Organisation and specialises in the compliance and management of the RTO. Lee is also a small business owner herself, working at a cafe and catering business.
Lorraine Danos is an experienced bookkeeper who has been working as a trainer with Open Colleges since 2004. She has worked across many industries, including manufacturing, community services, hospitality and property management, and has particular experience with the transfer of records from manual to computerised systems. Lorraine has also written a bookkeeping course which was certified by the NSW Vocational Education & Training Accreditation Board (VETAB), recently replaced by the Australian Skills Quality Authority.
Michele has a broad range of experience in training and IT. Her list of qualifications includes a Master of Education, Diploma in Training and Assessment Systems, Certificate IV in PC Support and a Certificate III in IT. Michele is currently working as a tutor in our Certificate II in IT course. She also teaches IT at a private higher education College and at University.
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- Course: Certificate III in Business
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