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BSB30112 Certificate III in Business

Nationally Recognised Training

Open Colleges nationally recognised BSB30112 Certificate III in Business course will prepare you for such roles as customer service advisor, data entry operator, general clerk or payroll officer.

This BSB30112 Certificate III in Business course will help you to develop skills in customer service, financial processes and resources coordination. You will also learn to create documents, databases, spreadsheets and presentations, as well as how to organise your work priorities and identify opportunities for personal development.

Potential careers outcomes

  • Customer service advisor
  • Data entry operator
  • General clerk
  • Receptionist
  • Personal assistant

Language, Literacy and Numeracy

Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.

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  • Course number
    E0154
    Course duration
    Max 12 months
    Qualification Level
    Certificate III
    Delivery mode
    Online
    Nationally recognised
    Yes
    Assessments
    Case Studies, Portfolio of Evidence, Short-Answer Questions, Written Reports
    National Code
    BSB30112
    Awarded By
    Open Colleges
    • Study Period 1: Organising workplace information
      • BSBINM301A Organise workplace information
        • Collect and assess information
        • Organise information
        • Review information needs
    • Study Period 2: Organise work priorities
      • BSBWOR301B Organise personal work priorities and development

        • Organise and complete own work schedule
        • Monitor own work performance
        • Coordinate personal skill development and learning
    • Study Period 3: Workplace Health and Safety
      • BSBWHS302A   Apply knowledge of WHS legislation in the workplace

        • Determine the legal framework for WHS in the workplace
        • Contribute to activity that reflects WHS legislative requirements
        • Keep up-to-date with legislation and relevant publications
    • Study period 4: Customer service
      • BSBCUS301B Deliver and monitor a service to customers
        • Identify customer needs
        • Deliver a service to customers
        • Deliver a service to customers
      • BSBCMM301B Process customer complaints
        • Respond to complaints
        • Refer complaints
        • Exercise judgement to resolve customer service issues
    • Study Period 5: Producing business documents
      • BSBWRT301A Write simple documents
        • Plan document
        • Draft document
        • Review document
        • Write final document
      • BSBITU303A Design and produce text documents
        • Prepare to produce word processed documents
        • Design word processed documents
        • Add tables and other data
        • Produce text documents
    • Study Period 6: Maintaining business resources
      • BSBADM311A Maintain business resources
        • Advise on resource requirements
        • Monitor resource usage and maintenance
        • Acquire resources
    • Study Period 7: Maintaining financial records
      • BSBFIA301A Maintain financial records
        • Maintain daily financial records
        • Maintain general ledger
        • Monitor cash control
    • Study period 8: Produce spreadsheets
      • BSBITU202A Create and use spreadsheets
        • Select and prepare resources
        • Create simple spreadsheets
        • Produce simple charts
        • Finalise spreadsheets
    • Study Period 9: Creating and using databases
      • BSBITU301A Create and use databases

        • Create a simple database
        • Create reports and queries
        • Use database
    • Study Period 10: Electronic presentations
      • BSBITU302B Create electronic presentations
        • Prepare to create presentation
        • Create presentation
        • Finalise presentation
  • Entry requirements

    Minimum education

    While there are no formal education entry requirements, Open Colleges suggests you should have completed schooling to Year 10 and a minimum of one year vocational experience, OR a nationally recognised qualification at the certificate II level or higher, OR at least two years of relevant vocational experience.

    Minimum age

    Minimum age of 16 years. If you are under 18 your application must be signed by a parent or guardian.

    Computer requirements

    You will need access to a computer and the internet and you must have basic computing skills. Minimum specifications for your computer are:

    All users:

    • Microsoft Office 2010 or equivalent
    • Broadband Internet Connection
    • 2GB of Ram
    • CD-ROM or DVD drive
    • Adobe Reader XI or equivalent
    • You will also need access to a phone, printer, photocopier and scanner
    • Adobe Flash Player 10 or higher
     

    Specific requirements for Windows users:

    • Microsoft Windows XP or higher (Windows 7 or higher is recommended)
    • 1 gigahertz (GHz) or faster processor (2GHz or faster recommended)
     

    Specific requirements for Mac OS users:

    • Mac OS X v 10.5 or higher (Mac OS X v 10.6 or higher is recommended)
    • 1 gigahertz (GHz) or faster Intel processor (2GHz or faster recommended)
     

    Audio-visual requirements

    Learners will need access to a digital video recording device and/or a digital camera and associated software to save and upload video and image files to OpenSpace. Many mobile phones and smart phones include this technology.

    English language requirements

    This course requires you to read comprehensive learner workbooks, undertake a range of written assessments and engage in online discussion forums. Furthermore, the delivery mode relies on the extensive use of written communication.

    As such, entry to the course requires English proficiency to Year 10 level, a NRT or Trade qualification at the Certificate II level or higher, or 2 years of industry work experience. Examples of appropriate evidence are listed below:

    Evidence

    Example

    IELTS Overall score of 5.5
    TOEFL 530 (paper), 197 (computer) or 71 (internet)
    12 months in English-speaking employment Testimonial, statutory declaration

    Study Materials

    Once you are enrolled in this course, you will receive access to the first Study Period, which contains the first set of units for the course. When you have successfully completed those units, you'll be given access to the next Study Period. Study Periods 1, 2, 3, 4 and 5 have been released and are available. The subsequent Study Periods for this course will be available for release on the following dates:

    • Study Period 6: September 2014
    • Study Period 7: October 2014
    • Study Period 8: October 2014
    • Study Period 9: October 2014
    • Study Period 10: October 2014
  • On completion of BSB30112 Certificate III in Business ,learners can undertake further qualifications such as BSB40212 Certificate IV in Business, or a range of other Certificate IV qualifications.

    • Jeremy Dryden

      Jeremy Dryden

      Jeremy has had an extensive 17 year career in the hospitality and security sectors, during this time Jeremy has held several seniors positions within both industries. He is a qualified chef, CLGCA accredited trainer of RSA and RCG courses and a NSW food authority approved food safety trainer. Within the security sector, Jeremy has worked throughout Australia and held a number of senior positions.

      Currently, Jeremy is operating his own consultancy business, HSCServices, which specialises in HR, training and development, risk management, security and hospitality consultancy services. Jeremy is also a Justice of the Peace, licensed security consultant, security instructor and Investigator.

    • Lee Cuff

      Lee Cuff Lee has worked in the clerical industry for over 20 years. Specifically, his focus has been on small business management. Lee gained her Bachelor of Vocational Education and Training and focused her skills by training students in the classroom as well as by distance learning. She has teaching experience in all aspects of business and training and assessment. She is the currently the CEO of a Registered Training Organisation and specialises in the compliance and management of the RTO. Lee is also a small business owner herself, working at a cafe and catering business.
    • Lorraine Danos

      Lorraine Danos

      Lorraine Danos is an experienced bookkeeper who has been working as a trainer with Open Colleges since 2004.

      She has worked across many industries, including manufacturing, community services, hospitality and property management, and has particular experience with the transfer of records from manual to computerised systems.

      Lorraine has also written a bookkeeping course which was certified by the NSW Vocational Education & Training Accreditation Board (VETAB), recently replaced by the Australian Skills Quality Authority.

    • Michele Hargrove

      Michele Hargrove

      Michele has a broad range of experience in training and IT. Her list of qualifications includes a Master of Education, Diploma in Training and Assessment Systems, Certificate IV in PC Support and a Certificate III in IT. Michele is currently working as a tutor in our Certificate II in IT course. She also teaches IT at a private higher education College and at University.

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Course: Certificate III in Business
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Certificate III in Business

BSB30112 Certificate III in Business

The course has been designed by industry professionals to help you succeed in the business world by developing skills like customer service, financial processing and resources coordination.

  • Duration: Max 12 months
  • How you learn: Online
  • Qualification Level: Certificate III
  • Assessments: Case Studies, Portfolio of Evidence, Short-Answer Questions, Written Reports
  • Course Description

    Open Colleges nationally recognised BSB30112 Certificate III in Business course will prepare you for such roles as customer service advisor, data entry operator, general clerk or payroll officer.

    This BSB30112 Certificate III in Business course will help you to develop skills in customer service, financial processes and resources coordination. You will also learn to create documents, databases, spreadsheets and presentations, as well as how to organise your work priorities and identify opportunities for personal development.

    Potential careers outcomes

    • Customer service advisor
    • Data entry operator
    • General clerk
    • Receptionist
    • Personal assistant

    Language, Literacy and Numeracy

    Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.

  • Requirements

    Entry requirements

    Minimum education

    While there are no formal education entry requirements, Open Colleges suggests you should have completed schooling to Year 10 and a minimum of one year vocational experience, OR a nationally recognised qualification at the certificate II level or higher, OR at least two years of relevant vocational experience.

    Minimum age

    Minimum age of 16 years. If you are under 18 your application must be signed by a parent or guardian.

    Computer requirements

    You will need access to a computer and the internet and you must have basic computing skills. Minimum specifications for your computer are:

    All users:

    • Microsoft Office 2010 or equivalent
    • Broadband Internet Connection
    • 2GB of Ram
    • CD-ROM or DVD drive
    • Adobe Reader XI or equivalent
    • You will also need access to a phone, printer, photocopier and scanner
    • Adobe Flash Player 10 or higher
     

    Specific requirements for Windows users:

    • Microsoft Windows XP or higher (Windows 7 or higher is recommended)
    • 1 gigahertz (GHz) or faster processor (2GHz or faster recommended)
     

    Specific requirements for Mac OS users:

    • Mac OS X v 10.5 or higher (Mac OS X v 10.6 or higher is recommended)
    • 1 gigahertz (GHz) or faster Intel processor (2GHz or faster recommended)
     

    Audio-visual requirements

    Learners will need access to a digital video recording device and/or a digital camera and associated software to save and upload video and image files to OpenSpace. Many mobile phones and smart phones include this technology.

    English language requirements

    This course requires you to read comprehensive learner workbooks, undertake a range of written assessments and engage in online discussion forums. Furthermore, the delivery mode relies on the extensive use of written communication.

    As such, entry to the course requires English proficiency to Year 10 level, a NRT or Trade qualification at the Certificate II level or higher, or 2 years of industry work experience. Examples of appropriate evidence are listed below:

    Evidence

    Example

    IELTS Overall score of 5.5
    TOEFL 530 (paper), 197 (computer) or 71 (internet)
    12 months in English-speaking employment Testimonial, statutory declaration

    Study Materials

    Once you are enrolled in this course, you will receive access to the first Study Period, which contains the first set of units for the course. When you have successfully completed those units, you'll be given access to the next Study Period. Study Periods 1, 2, 3, 4 and 5 have been released and are available. The subsequent Study Periods for this course will be available for release on the following dates:

    • Study Period 6: September 2014
    • Study Period 7: October 2014
    • Study Period 8: October 2014
    • Study Period 9: October 2014
    • Study Period 10: October 2014
  • Subjects

    • Study Period 1: Organising workplace information
    • Study Period 2: Organise work priorities
    • Study Period 3: Workplace Health and Safety
    • Study period 4: Customer service
    • Study Period 5: Producing business documents
    • Study Period 6: Maintaining business resources
    • Study Period 7: Maintaining financial records
    • Study period 8: Produce spreadsheets
    • Study Period 9: Creating and using databases
    • Study Period 10: Electronic presentations