As the entry-level qualification for those interested in a business career, the Certificate II in Business BSB20107 is designed for those without experience in the sector, including school-leavers and career-changers.
Part of the BSB07 Business Services Training Package, it will prepare you for an entry-level position in business with training in customer service, communication, word-processing, spreadsheet creation and business record-keeping. At the successful conclusion of your course, you will be awarded the nationally recognised Certificate II in Business, which will enable you to pursue a suitable role in a variety of industries, such as retail, healthcare, education and hospitality.
- Administration assistant
- Clerical worker
- Data entry operator
- Information desk clerk
- Office junior
- Course number
- Course duration
- Max 24 months
- Certificate II
- Delivery mode
- Nationally recognised
- Case Studies, Demonstrations, Portfolio of Evidence, Presentations, Projects, Short-Answer Questions, Written Reports
- National Code
- Awarded By
- Open Colleges
- Associated With
BSBOHS201A: Participate in OHS processes
- Work safely
- Implement workplace safety requirements
- Participate in OHS consultative processes
Follow safety procedures
BSBCUS201B: Deliver a service to customers
- Establish contact with customers
- Identify customer needs
- Deliver a service to customers
- Process customer feedback
BSBIND201A: Work effectively in a business environment
- Work within organisational requirements
- Identify and read organisation's requirements and responsibilities and seek advice for appropriate persons where necessary
- Develop and utilise a current working knowledge and understanding of employee and employer rights and responsibilities
- Comply with relevant duty of care legal responsibilities and organisational goals and objectives
- Identify roles and responsibilities of colleagues and immediate supervisors
- Identify standards and values considered to be detrimental to the organisation and communicate this through appropriate channels
- Identify, recognise and follow behaviour that contributes to a safe work environment
- Work in a team
- Display courteous and helpful manners at all times
- Complete allocated tasks as required
- Seek assistance when difficulties arise
- Use questioning techniques to clarify instructions or responsibilities
- Identify and display a non-discriminatory attitude in all contacts with staff management or clients
- Develop effective work habits
- Identify work and personal priorities and achieve a balance between competing priorities
- Apply time-management strategies to work duties
- Observe appropriate dress and behaviour as required by the workplace job role or customer contact
BSBINM201A: Process and maintain workplace information
- Collect information
- Process workplace information
- Maintain information systems
BSBCMM201A: Communicate in the workplace
- Gather, convey and receive information and ideas
- Complete workplace documentation and correspondence
- Communicate in a way that responds positively to individual differences
BSBITU201A: Produce simple word-processed documents
- Prepare to produce documents
- Use safe work practices to ensure ergonomic, work, organisation, energy and resource conservation requirements are addressed
- Identify document purpose, audience and presentation requirements and clarify with relevant personnel as required
- Identify organisational and task requirements for document layout and design
- Produce documents
- Format documents using appropriate software functions to adjust page layout to meet information requirements in accordance with organisational style and presentation requirements
- Use system features to identify and manipulate screen display options and controls
- Use manuals user documentation and online help to overcome problems with document presentation and production
- Finalise documents
- Ensure final document is previewed, checked, adjusted and printed in accordance with organisational and task requirements
- Ensure document is prepared within designated timelines and organisational requirements
- Name and store document in accordance with organisational requirements and exit application without information loss/damage
BSBITU202A: Create and use spreadsheets
- Select and prepare resources
- Adjust workspace furniture and equipment to suit user, ergonomic work, organisation and occupational health and safety (OHS) requirements
- Use energy and resource conservation techniques to minimise wastage in accordance with organisation requirements
- Identify spreadsheet task requirements and clarify with relevant personnel as required
- Create simple spreadsheets
- Ensure data is entered, checked and amended in accordance with organisational and task requirements to maintain consistency of design and layout
- Format spreadsheet using software functions, to adjust page and cell layout to meet information requirements, in accordance with organisational style and presentation requirements
- Ensure formulae are used and tested to confirm output meets task requirements in consultation with appropriate personnel as required
- Use manuals user documentation and online help to overcome problems with spreadsheet design and production
- Produce simple charts
- Select chart type and design that enables valid representation of numerical data and meets organisational and task requirements
- Create chart using appropriate data range in the spreadsheet
- Modify chart type and layout using formatting features
- Finalise spreadsheets
- Ensure spreadsheet and any accompanying chart are previewed, adjusted and printed in accordance with organisational and task requirements
- Ensure data input meets designated timelines and organisational requirements for speed and accuracy
- Name and store spreadsheet in accordance with organisational requirements and exit the application without data loss/damage
BSBITU203A: Communicate electronically
- Implement procedures to send and receive electronic mail
- Log into software for sending and receiving email in accordance with organisational requirements
- Check outgoing email for accuracy and ensure any required attachments are prepared in accordance with organisational and service provider requirements
- Identify urgent, confidential, personal, suspicious or potentially dangerous email and take appropriate actions
- Deal with returned email in accordance with organisational policies and procedures
- Manage electronic mail
- Set security levels and/or filters for incoming email in accordance with organisational requirements
- Create and maintain individual mailboxes in accordance with organisational requirements
- Store email and/or attachments in accordance with organisational requirements
- Empty inboxes and archive or permanently delete in accordance with organisational requirements
- Prepare and maintain electronic mailing lists in accordance with organisational requirements
- Collaborate online
- Identify software to be used in collaboration
- Ensure online collaboration is undertaken in accordance with organisational policy procedures and net etiquette (netiquette)
- Respond to posts or communications in accordance with agreed parameters, organisational requirements and netiquette
ACMSUS201A: Participate in environmentally sustainable work practices
- Identify current resource use
- Comply with environmental regulations
- Seek opportunities to improve resource efficiency and reduce environmental hazards
BSBWOR202A: Organise and complete daily work activities
- Complete work tasks
- Complete tasks within designated timelines and in accordance with organisational requirements and instructions
- Use effective questioning to seek assistance from colleagues when difficulties arise in achieving allocated tasks
- Identify factors affecting work requirements and take appropriate action
- Use business technology efficiently and effectively to complete work tasks
- Communicate progress of task to supervisor or colleagues
- Monitor and adjust work according to feedback obtained through supervision and comparison with established team and organisational standards
- Identify and plan opportunities for improvement in liaison with colleagues
BSBWOR203B: Work effectively with others
- Develop effective workplace relationships
- Identify own responsibilities and duties in relation to workgroup members and undertake activities in a manner that promotes cooperation and good relationships
- Take time and resource constraints into account in fulfilling work requirements of self and others
- Encourage acknowledge and act upon constructive feedback provided by others in the workgroup
- Contribute to workgroup activities
- Provide support to team members to ensure workgroup goals are met
- Contribute constructively to workgroup goals and tasks according to organisational requirements
- Share information relevant to work with workgroup to ensure designated goals are met
- Identify and plan strategies/opportunities for improvement of workgroup in liaison with workgroup
- Deal effectively with issues, problems and conflict
- Respect differences in personal value and beliefs and their importance in the development of relationships
- Identify any linguistic and cultural differences in communication styles and respond appropriately
- Identify issue problems and conflict encountered in the workplace
- Seek assistance from workgroup members when issues problems and conflict arise and suggest possible ways of dealing with them as appropriate or refer them to the appropriate person
FNSACC301A: Process financial transactions and extract interim reports
- Check and verify supporting documentation
- Prepare and process banking and petty cash documents
- Prepare and process invoices for payment to creditors and for debtors
- Prepare journals and batch monetary items
- Post journals to ledger
- Enter data into system
- Prepare deposit facility and lodge flows
- Extract a trial balance and interim reports
- BSBOHS201A: Participate in OHS processes
Open entry. Previous schooling and academic achievements are not required for entry into this course.
Minimum age of 16 years. If you are under 18 your application must be signed by a parent or guardian.
Learners will need access to a digital video recording device and/or a digital camera to save and upload video/photograph files to OpenSpace. Many mobile phone and smart phones include this technology.
Learners will need access to a computer and the internet and have basic computing skills. Minimum computer specifications are:
- Microsoft Office 2010 or equivalent
- Broadband Internet Connection
- 2GB of Ram
- CD-ROM or DVD drive
- Adobe Reader XI or equivalent
Specific requirements for Windows users:
- Microsoft Windows XP or higher (Windows 7 or higher is recommended)
- 1 gigahertz (GHz) or faster processor (2GHz or faster recommended)
- Adobe Flash Player 10 or Higher.
Specific requirements for Mac OS users:
- Mac OS X v 10.5 or higher (Mac OS X v 10.6 or higher is recommended)
- 1 gigahertz (GHz) or faster Intel processor (2GHz or faster recommended)
Learners will also need access to a printer and scanner
English language requirements
If English is not your first language and you did not complete the last two years of secondary education in English, you are required to provide evidence of English language competency before enrolling into the course. Examples of appropriate evidence are listed below:
IELTS Overall score of 5.5 TOEFL 530 (paper), 197 (computer) or 71 (internet) 12 months in English-speaking employment Testimonial, statutory declaration
On completion of this course, learners can undertake further qualifications such as BSB30112 Certificate III in Business, or a range of other Certificate III qualifications.
Jeremy has had an extensive 17 year career in the hospitality and security sectors, during this time Jeremy has held several seniors positions within both industries. He is a qualified chef, CLGCA accredited trainer of RSA and RCG courses and a NSW food authority approved food safety trainer. Within the security sector, Jeremy has worked throughout Australia and held a number of senior positions.
Currently, Jeremy is operating his own consultancy business, HSCServices, which specialises in HR, training and development, risk management, security and hospitality consultancy services. Jeremy is also a Justice of the Peace, licensed security consultant, security instructor and Investigator.
Jonathan LavaroJonathan Lavaro is a passionate educator with nearly 16 years of teaching experience in the vocational and university sector. Jonathan currently lectures at the University of Southern Queensland, Sydney Education Centre and was also a visiting lecturer at the Zhejiang University of Science and Technology, China. Besides lecturing, he is also an instructional designer, a course developer and an avid public speaker. Jonathan holds a Masters in Information Technology, a Graduate Diploma in Information Technology, a Post-Graduate Diploma of Business and a Graduate Certificate in Education. He also runs a successful education consultancy business specialising in course resource design and development.
Lorraine Danos is an experienced bookkeeper who has been working as a trainer with Open Colleges since 2004.
She has worked across many industries, including manufacturing, community services, hospitality and property management, and has particular experience with the transfer of records from manual to computerised systems.
Lorraine has also written a bookkeeping course which was certified by the NSW Vocational Education & Training Accreditation Board (VETAB), recently replaced by the Australian Skills Quality Authority.
Lynda BrozicLynda Brozic has been tutoring our Legal Secretary and Medical Receptionist courses for over 10 years. She has also taught Business Services course at a TAFE level for more than a decade.
Her qualifications include a Certificate IV in Assessment & Workplace Training, an Advanced Diploma in Human Resource Management and an Advanced Certificate in Personnel Management.
Masoud Tymouri, our business, human resources, management and occupational health and safety trainer, is highly experienced in training and assessing both local and international students.
The expertise that Masoud has developed during 18-plus years of practical experience is supported by a lengthy list of qualifications. He has successfully completed a Master's of Leadership & Management in Education, Postgraduate Certificate in Educational Studies, Bachelor's of Business, Advanced Diploma of Management, Advanced Diploma of Management (Human Resources), Diploma of Occupational Health & Safety and Certificate IV in Workplace Training & Assessment.
Masoud brings all his knowledge and experience to his training role at Open Colleges, and provides every support to his students throughout their learning experience.
Venise Damaskos has experience in retail, business administration and teaching and has worked for high profile retailers including Grace Bros, Norman Ross and World 4 Kids. She developed her teaching skills at the Macarthur Business Training Centre before moving to TAFE as a teacher and workplace trainer/assessor. Venise holds a Certificate IV in Business Administration, as well as a Diploma in Retail Management and a Certificate IV in Assessment and Workplace Training, Diploma in Vocational Education and Training and currently studying her Advanced Diploma of Management.
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