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BSB20112 Certificate II in Business

Nationally Recognised Training

As the entry-level qualification for those interested in a business career, the BSB20112 Certificate II in Business is designed for those without experience in the sector, including school-leavers and career-changers.

Part of the BSB07 Business Services Training Package, it will prepare you for an entry-level position in business with training in customer service, communication, word-processing, spreadsheet creation and business record-keeping. At the successful conclusion of your course, you will be awarded the nationally recognised Certificate II in Business, which will enable you to pursue a suitable role in a variety of industries, such as retail, healthcare, education and hospitality.

Potential jobs:

  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist.

Language, Literacy and Numeracy

Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.

Download the PDF course guide and get a free consultation with a Course and Careers Advisor.

Enter your details below to receive a free PDF and a consultation with a Course and Careers Advisor.

  • Course number
    E0153
    Course duration
    Max 12 months
    Qualification
    Certificate II
    Delivery mode
    Online
    Nationally recognised
    Yes
    Assessments
    Case Studies, Portfolio of Evidence, Short-Answer Questions, Written Reports
    National Code
    BSB20112
    Awarded By
    Open Colleges
    • Study Period 1: Produce simple word processed documents
      • BSBITU201A Produce simple word processed documents
        • Prepare to produce documents
        • Produce documents
        • Finalise documents
    • Study Period 2: Produce spreadsheets
      • BSBITU202A Create and use spreadsheets
        • Select and prepare resources
        • Create simple spreadsheets
        • Produce simple charts
        • Finalise spreadsheets
    • Study Period 3: Communicate electronically
      • BSBITU203A Communicate electronically
        • Implement procedures to send and receive electronic mail
        • Manage electronic mail
        • Collaborate online
    • Study period 4: Health and Safety
      • BSBWHS201A Contribute to health and safety of self and others
        • Work safely
        • Implement work safety requirements
        • Participate in WHS consultative processes
    • Study Period 5: Organise daily activities
      • BSBWOR202A Organise and complete daily work activities
        • Organise work schedule
        • Complete work tasks
        • Review work performance
    • Study Period 6: Communicate in the workplace
      • BSBCMM201A Communicate in the workplace
        • Gather, convey and receive information and ideas
        • Complete workplace documentation and correspondence
        • Communicate in a way that responds positively to individual differences
    • Study Period 7: Work effectively in the business world
      • BSBWOR203B Work effectively with others
        • Develop effective workplace relationships
        • Contribute to workgroup activities
        • Deal effectively with issues, problems and conflict
      • BSBIND201A Work effectively in a business environment
        • Work within organisational requirements
        • Work in a team
        • Develop effective work habits
    • Study Period 8: Maintaining workplace information
      • BSBINM201A Process and maintain workplace information

        • Collect information
        • Process workplace information
        • Maintain information systems
    • Study Period 9: Financial transactions and reporting
      • FNSACC301A Process financial transactions and extract interim reports

        • Check and verify supporting documentation
        • Prepare and process banking and petty cash documents
        • Prepare and process invoices for payment to creditors and for debtors
        • Prepare journals and batch monetary items
        • Post journals to ledger
        • Enter data into system
        • Prepare deposit facility and lodge flows
        • Extract a trial balance and interim reports
    • Study Period 10: Customer service
      • BSBCUS201B Deliver a service to customers

        • Establish contact with customers
        • Identify customer needs
        • Deliver service to customers
        • Process customer feedback
    • Study Period 11: Sustainable practices
      • BSBSUS201A Participate in environmentally sustainable work practices
        • Identify current resource use
        • Comply with environmental regulations
        • Seek opportunities to improve resource efficiency
  • Entry requirements

    Minimum education

    While there are no formal education entry requirements, Open Colleges suggests you should have completed schooling to Year 10, OR have relevant industry experience OR relevant qualification

    Minimum age

    Minimum age of 16 years. If you are under 18 your application must be signed by a parent or guardian.

    Audio-Visual Requirements

    Learners will need access to a digital video recording device and/or a digital camera to save and upload video/photograph files to OpenSpace. Many mobile phone and smart phones include this technology.

    Computer requirements

    Learners will need access to a computer and the internet and have basic computing skills. Minimum computer specifications are:

    All users:

    • Microsoft Office 2010 (higher recommended)
    • Broadband Internet Connection
    • 2GB of Ram
    • CD-ROM or DVD drive
    • Adobe Reader XI or equivalent
    • You will also need access to a phone, printer, photocopier and scanner
    • Adobe Flash Player 11 or higher
     

    Specific requirements for Windows users:

    • Microsoft Windows XP or higher (Windows 7 or higher is recommended)
    • 1 gigahertz (GHz) or faster processor (2GHz or faster recommended)
     

    Specific requirements for Mac OS users:

    • Mac OS X v 10.5 or higher (Mac OS X v 10.6 or higher is recommended)
    • 1 gigahertz (GHz) or faster Intel processor (2GHz or faster recommended)

    Audio-visual requirements

    You will need access to software to view online videos and images. Software such as Adobe Reader, Windows Media Player, Windows Photo Viewer etc. are available as free downloads from the internet.

    You will also need access to a digital video recording device and/or digital camera and associated software to save and upload video and image files to OpenSpace. Many mobile phones and smartphones include this technology.

    English language requirements

    This course requires you to read comprehensive learner workbooks, undertake a range of written assessments and engage in online discussion forums. Furthermore, the delivery mode relies on the extensive use of written communication.

    As such, entry to the course requires English proficiency to Year 10 level or 1 years of work experience in a role that requires the use of written documentation and communication, or the completion of an approved English language test Examples of appropriate evidence are listed below:

    Evidence

    Example

    IELTS Overall score of 5.5
    TOEFL 530 (paper), 197 (computer) or 71 (internet)
    12 months in English-speaking employment Testimonial, statutory declaration

    Study Materials

    Once you are enrolled in this course, you will receive access to the first Study Period, which contains the first set of units for the course. When you have successfully completed those units, you'll be given access to the next Study Period. Study Periods 1 and 2 have been released and are available. The subsequent Study Periods for this course will be available for release on the following dates:

    • Study Period 3: February 2014
    • Study Period 4: March 2014
    • Study Period 5: April 2014
    • Study Periods 6 and 7: May 2014
    • Study Periods 8 and 9: June 2014
    • Study Periods 10 and 11: July 2014
  • On completion of this course, learners can undertake further qualifications such as BSB30112 Certificate III in Business, or a range of other Certificate III qualifications.

    • Jeremy Dryden

      Jeremy Dryden

      Jeremy has had an extensive 17 year career in the hospitality and security sectors, during this time Jeremy has held several seniors positions within both industries. He is a qualified chef, CLGCA accredited trainer of RSA and RCG courses and a NSW food authority approved food safety trainer. Within the security sector, Jeremy has worked throughout Australia and held a number of senior positions.

      Currently, Jeremy is operating his own consultancy business, HSCServices, which specialises in HR, training and development, risk management, security and hospitality consultancy services. Jeremy is also a Justice of the Peace, licensed security consultant, security instructor and Investigator.

    • Jonathan Lavaro

      Jonathan Lavaro Jonathan Lavaro is a passionate educator with nearly 16 years of teaching experience in the vocational and university sector. Jonathan currently lectures at the University of Southern Queensland, Sydney Education Centre and was also a visiting lecturer at the Zhejiang University of Science and Technology, China. Besides lecturing, he is also an instructional designer, a course developer and an avid public speaker. Jonathan holds a Masters in Information Technology, a Graduate Diploma in Information Technology, a Post-Graduate Diploma of Business and a Graduate Certificate in Education. He also runs a successful education consultancy business specialising in course resource design and development.
    • Lee Cuff

      Lee Cuff Lee has worked in the clerical industry for over 20 years. Specifically, his focus has been on small business management. Lee gained her Bachelor of Vocational Education and Training and focused her skills by training students in the classroom as well as by distance learning. She has teaching experience in all aspects of business and training and assessment. She is the currently the CEO of a Registered Training Organisation and specialises in the compliance and management of the RTO. Lee is also a small business owner herself, working at a cafe and catering business.
    • Lorraine Danos

      Lorraine Danos

      Lorraine Danos is an experienced bookkeeper who has been working as a trainer with Open Colleges since 2004.

      She has worked across many industries, including manufacturing, community services, hospitality and property management, and has particular experience with the transfer of records from manual to computerised systems.

      Lorraine has also written a bookkeeping course which was certified by the NSW Vocational Education & Training Accreditation Board (VETAB), recently replaced by the Australian Skills Quality Authority.

    • Masoud Tymouri

      Masoud Tymouri

      Masoud Tymouri, our business, human resources, management and occupational health and safety trainer, is highly experienced in training and assessing both local and international students.

      The expertise that Masoud has developed during 18-plus years of practical experience is supported by a lengthy list of qualifications. He has successfully completed a Master's of Leadership & Management in Education, Postgraduate Certificate in Educational Studies, Bachelor's of Business, Advanced Diploma of Management, Advanced Diploma of Management (Human Resources), Diploma of Occupational Health & Safety and Certificate IV in Workplace Training & Assessment.

      Masoud brings all his knowledge and experience to his training role at Open Colleges, and provides every support to his students throughout their learning experience.

    • Venise Damaskos

      Venise Damaskos

      Venise Damaskos has experience in retail, business administration and teaching and has worked for high profile retailers including Grace Bros, Norman Ross and World 4 Kids. She developed her teaching skills at the Macarthur Business Training Centre before moving to TAFE as a teacher and workplace trainer/assessor. Venise holds a Certificate IV in Business Administration, as well as a Diploma in Retail Management and a Certificate IV in Assessment and Workplace Training, Diploma in Vocational Education and Training and currently studying her Advanced Diploma of Management.

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Course: Certificate II in Business
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Certificate II in Business

BSB20112 Certificate II in Business

Perfect for those without business experience, this Certificate is designed to give you training in the sector, and will teach you all the basics of working in a business environment.

  • Duration: Max 12 months
  • How you learn: Online
  • Qualification Certificate II
  • Assessments: Case Studies, Portfolio of Evidence, Short-Answer Questions, Written Reports
  • Course Description

    As the entry-level qualification for those interested in a business career, the BSB20112 Certificate II in Business is designed for those without experience in the sector, including school-leavers and career-changers.

    Part of the BSB07 Business Services Training Package, it will prepare you for an entry-level position in business with training in customer service, communication, word-processing, spreadsheet creation and business record-keeping. At the successful conclusion of your course, you will be awarded the nationally recognised Certificate II in Business, which will enable you to pursue a suitable role in a variety of industries, such as retail, healthcare, education and hospitality.

    Potential jobs:

    • Administration Assistant
    • Clerical Worker
    • Data Entry Operator
    • Information Desk Clerk
    • Office Junior
    • Receptionist.

    Language, Literacy and Numeracy

    Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.

  • Requirements

    Entry requirements

    Minimum education

    While there are no formal education entry requirements, Open Colleges suggests you should have completed schooling to Year 10, OR have relevant industry experience OR relevant qualification

    Minimum age

    Minimum age of 16 years. If you are under 18 your application must be signed by a parent or guardian.

    Audio-Visual Requirements

    Learners will need access to a digital video recording device and/or a digital camera to save and upload video/photograph files to OpenSpace. Many mobile phone and smart phones include this technology.

    Computer requirements

    Learners will need access to a computer and the internet and have basic computing skills. Minimum computer specifications are:

    All users:

    • Microsoft Office 2010 (higher recommended)
    • Broadband Internet Connection
    • 2GB of Ram
    • CD-ROM or DVD drive
    • Adobe Reader XI or equivalent
    • You will also need access to a phone, printer, photocopier and scanner
    • Adobe Flash Player 11 or higher
     

    Specific requirements for Windows users:

    • Microsoft Windows XP or higher (Windows 7 or higher is recommended)
    • 1 gigahertz (GHz) or faster processor (2GHz or faster recommended)
     

    Specific requirements for Mac OS users:

    • Mac OS X v 10.5 or higher (Mac OS X v 10.6 or higher is recommended)
    • 1 gigahertz (GHz) or faster Intel processor (2GHz or faster recommended)

    Audio-visual requirements

    You will need access to software to view online videos and images. Software such as Adobe Reader, Windows Media Player, Windows Photo Viewer etc. are available as free downloads from the internet.

    You will also need access to a digital video recording device and/or digital camera and associated software to save and upload video and image files to OpenSpace. Many mobile phones and smartphones include this technology.

    English language requirements

    This course requires you to read comprehensive learner workbooks, undertake a range of written assessments and engage in online discussion forums. Furthermore, the delivery mode relies on the extensive use of written communication.

    As such, entry to the course requires English proficiency to Year 10 level or 1 years of work experience in a role that requires the use of written documentation and communication, or the completion of an approved English language test Examples of appropriate evidence are listed below:

    Evidence

    Example

    IELTS Overall score of 5.5
    TOEFL 530 (paper), 197 (computer) or 71 (internet)
    12 months in English-speaking employment Testimonial, statutory declaration

    Study Materials

    Once you are enrolled in this course, you will receive access to the first Study Period, which contains the first set of units for the course. When you have successfully completed those units, you'll be given access to the next Study Period. Study Periods 1 and 2 have been released and are available. The subsequent Study Periods for this course will be available for release on the following dates:

    • Study Period 3: February 2014
    • Study Period 4: March 2014
    • Study Period 5: April 2014
    • Study Periods 6 and 7: May 2014
    • Study Periods 8 and 9: June 2014
    • Study Periods 10 and 11: July 2014
  • Subjects

    • Study Period 1: Produce simple word processed documents
    • Study Period 2: Produce spreadsheets
    • Study Period 3: Communicate electronically
    • Study period 4: Health and Safety
    • Study Period 5: Organise daily activities
    • Study Period 6: Communicate in the workplace
    • Study Period 7: Work effectively in the business world
    • Study Period 8: Maintaining workplace information
    • Study Period 9: Financial transactions and reporting
    • Study Period 10: Customer service
    • Study Period 11: Sustainable practices