Course Description

The BSB51915 Diploma of Leadership and Management has been designed to turn you into a professional Manager, working to inspire, motivate and get the very best out of employees, while at the same time meeting and exceeding business expectations.

During your studies you will learn how to:

  • Use emotional intelligence to understand team members, learn how to work with them and relate to them. Emotional intelligence will also help you to draw out the best in staff, and to resolve conflict.
  • Support the recruitment, selection and induction of staff, lead and manage team effectiveness, and manage people performance.
  • Undertake project work, manage budgets and financial plans, oversee quality customer service, and facilitate continuous improvement within a business environment.
  • Develop and manage operational plans, and create and roll-out workplace learning.

The course is delivered online, so there are no classrooms and no deadlines. You simply study wherever you want, whenever you want, on any device (phone, tablet, laptop, desktop computer).

The BSB51915 Diploma of Leadership and Management is nationally recognised, so you can use it to gain work all across Australia.

Potential career outcomes

  • Branch Manager
  • Business Manager
  • Department Manager
  • Operations/Facilities Manager
  • Production Manager
  • Retail Manager
  • Store Manager
  • Team Leader
Course number E1070
Qualification name BSB51915 Diploma of Leadership and Management
Course duration Maximum 18 months
Delivery Method Online
Recognition Nationally Recognised Nationally Recognised Training
Assessments Case studies, Portfolio of evidence, Projects, Short-answer questions, Written reports
Awarded by
  • Open Colleges (Provider number: 90796)


You will need to have completed:

  • Year 11 and a minimum of one year of vocational experience, OR
  • A nationally recognised qualification at the Certificate III level or higher, OR
  • At least six (or more) months of relevant vocational experience in a team leader or supervisor role.

Team leader or supervisor roles include roles whereby learners have assumed responsibility for providing leadership, guidance and support to others as well as having some responsibility for organising and monitoring the output of their team.

Minimum age

You will need to be at least 18 years old.


This course requires you to read comprehensive learner workbooks, undertake a range of written assessments and engage in online discussion forums. Furthermore, the delivery mode relies on the extensive use of written communication.
As such, entry to the course requires English proficiency to Year 11 level or equivalent:

  • A qualification at the Certificate III level or
  • 2 years of work experience in a role that requires the use of written documentation and communication.


You will need access to a computer and the internet and have basic computing skills. Minimum specifications for your computer are:

All users:

  • Microsoft Office 2010 or equivalent
  • Broadband internet connection
  • 2GB of RAM
  • CD-ROM or DVD drive
  • Adobe Reader XI or equivalent
  • Adobe Flash Player 10 or higher.
  • Access to printer and associated software
  • Access to scanner and associated software
  • Digital imaging software
  • File compression software.

Windows users:

  • Microsoft Windows 7 or higher (Windows 8 recommended)
  • 1 Ghz or faster processer (2GHz recommended)

Mac OS users:

  • Mac OSX v10.5 or higher (Mac OSX v10.6 recommended)
  • 1 Ghz or faster processer (2GHz recommended)


You will need access to a digital video recording device and/or a digital camera and associated software to save and upload video, audio and image files to OpenSpace. Many mobile phones and smart phones include this technology.

You will also need access to software to view online videos and images. Software such as Adobe Reader, Windows Media Player, Windows Photo Viewer etc are available as a download from the internet.

Some assessments include a component for students to record a video. The requirements for these videos vary, depending on the assessment. If you are unable to conduct these in the workplace, if this is a requirement of the assessment, you have the option of engaging with friends, family and other students to record this via other means, such as Skype.

Language, Literacy and Numeracy

Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.

Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements. Please download the course guide for current information about the course and its status.

Module 1

  • Establish and maintain an WHS system
  • Establish and maintain participative arrangements for the management of WHS
  • Establish and maintain procedures for identifying hazards and assessing and controlling risks
  • Establish and maintain a quality WHS management system

Module 2

  • Define project
  • Develop project plan
  • Administer and monitor project
  • Finalise project
  • Review project

Module 3

  • Plan financial management approaches
  • Implement financial management approaches
  • Make informed decisions
  • Review and evaluate financial management processes

Module 4

  • Implement plans to meet internal and external customer requirements
  • Ensure delivery of quality products and services
  • Deliver products and services to customer specifications
  • Monitor, adjust and review customer service policy and procedures
  • Make decisions to overcome problems

Module 5

  • Lead continuous improvement systems and processes
  • Develop strategies to ensure that team members are actively encouraged to participate in decision-making processes
  • Establish systems to ensure that the organisation's continuous improvement processes
  • Monitor and adjust performance strategies
  • Manage opportunities for further improvement

Module 6

  • Plan for recruitment
  • Plan for selection
  • Support selection process
  • Induct successful candidate

Module 7

  • Establish team performance plan
  • Develop and facilitate team cohesion
  • Facilitate teamwork
  • Liaise with stakeholders

Module 8

  • Allocate work
  • Assess performance
  • Provide feedback
  • Manage follow-up

Module 9

  • Identify the impact of own emotions on others in the workplace
  • Recognise and appreciate the emotional strengths and weaknesses of others
  • Promote the development of emotional intelligence in others
  • Utilise emotional intelligence to maximise team outcomes

Module 10

  • Develop operational plan
  • Plan and manage resource acquisition
  • Monitor and review operational performance

Module 11

  • Manage ideas and information
  • Establish systems to develop trust and confidence
  • Manage the development and maintenance of networks and relationships
  • Manage difficulties to achieve positive outcomes

Module 12

  • Create learning opportunities
  • Facilitate and promote learning
  • Monitor and improve learning effectiveness

Start learning for less. Our payment options could help you make considerable savings on the cost of this course. 

Find out more

David Lang

David Lang has over 25 years’ experience working in international tourism and hospitality management, and has been working as a trainer since 1999.

David specialises in operations management and systems design, as well as quality management systems (including CRM and HRI systems development), work health and safety management, and human resource management.

Jeremy Dryden

Jeremy has had an extensive 17 year career in the hospitality and security sectors, during this time Jeremy has held several seniors positions within both industries. He is a qualified chef, CLGCA accredited trainer of RSA and RCG courses and a NSW food authority approved food safety trainer. Within the security sector, Jeremy has worked throughout Australia and held a number of senior positions. Currently, Jeremy is operating his own consultancy business, HSCServices, which specialises in HR, training and development, risk management, security and hospitality consultancy services. Jeremy is also a Justice of the Peace, licensed security consultant, security instructor and Investigator.

Lee Cuff

Lee has worked in the clerical industry for over 20 years. Specifically, her focus has been on small business management. Lee gained her Bachelor of Vocational Education and Training and focused her skills by training students in the classroom as well as by distance learning. She has teaching experience in all aspects of business and training and assessment. She is currently the CEO of a Registered Training Organisation and specialises in the compliance and management of the RTO. Lee is also a small business owner herself, working at a cafe and catering business.

Tony Hendricks

Tony is an experienced Work Health and Safety professional with over 18 years of industrial and projects experience (engineering, construction and manufacturing), and demonstrated expertise in the implementation, auditing and compliance of HSEQ management systems; along with proficiency in Training and Assessment of Australian Adult Vocational Education. Tony is currently undertaking his masters of Occupational Health and Safety and a licensed Auditor. He is also a fellow Member of the International Institute of Risk and Safety Management and an associate member of the institute of Environmental Management and Assessment.

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