A nationally recognised qualification, the BSB42015 Certificate IV in Leadership and Management will train you to monitor health and safety, implement an operational plan, manage projects, promote team effectiveness and show leadership in the workplace.
Potential career outcomes
- Leading Hand
- Team Leader
|Qualification name||BSB42015 Certificate IV in Leadership and Management|
|Course duration||Maximum 18 months|
|Assessments||Case studies, Portfolio of evidence, Presentations, Short-answer questions, Video, Written reports|
You will need to have completed year 10, or equivalent. Equivalency can be demonstrated by one of the following:
- A qualification at Certificate II level or higher OR
- 2 years of industry experience in a role that requires the use of written documentation and communication.
You will need to be at least 18 years old.
This course involves reading and undertaking a range of written assessments, as well as engaging in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication. As such, entry to the course requires the successful completion of English to Year 10 level.
If you haven't successfully completed English at Year 10 level, you can demonstrate equivalency through one of the following:
- Successful completion of a Nationally Recognised Training qualification at Certificate II level or higher; or
- 2 years relevant industry experience in a role that requires the use of written documentation and communication
Open Colleges recognises that not all people are able to read, write and perform calculations to the same standard. See the Language, Literacy and Numeracy Considerations section for more information on tools, resources and support services provided to by Open Colleges.
Minimum specifications for your computer are:
- Microsoft Office 2013 or equivalent
- Broadband internet connection
- 2GB of RAM
- Adobe Reader XI or equivalent
- Microsoft Windows 7 or higher recommended
- 1 gigahertz (GHz) or faster processor (2GHz or faster recommended)
- Adobe Flash Player 11 or higher
Mac OS users:
- Mac OSX v10.6 or higher recommended
- 1 gigahertz (GHz) or faster Intel processor (2GHz or faster recommended)
You will also need access to Macromedia Flash player and access to software to view online videos and images, such as Adobe Reader, Windows Media Player, Windows Photo Viewer, which are available as a download from the internet.
You will need access to:
- A digital video recording device and/or a digital camera and associated software to save and upload video, image and audio files to OpenSpace. Many mobile phones and smart phones include this technology.
- Software to view online videos and images. Software such as Adobe Reader, Windows Media Player, Windows Photo Viewer etc. are available as a free download from the internet.
Language, Literacy and Numeracy
Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.
|BSBMGT401||Show leadership in the workplace|
- Model high standards of management performance and behaviour
- Enhance organisation's image
- Make informed decisions
|BSBLDR403||Lead team effectiveness|
- Plan to achieve team outcomes
- Lead team to develop cohesion
- Participate in and facilitate work team
- Liaise with management
|BSBINN301||Promote innovation in a team environment|
- Create opportunities to maximise innovation within the team
- Organise and agree upon effective ways of working
- Support and guide colleagues
- Reflect on how the team is working
|BSBWHS401||Implement and monitor WHS policies, procedures, and programs to meet legislative requirements|
- Provide information to the work team about WHS policies and procedures
- Implement and monitor participation arrangements for managing WHS
- Implement and monitor organisational procedures for providing WHS training
- Implement and monitor organisational procedures and legal requirements for identifying hazards and assessing and controlling risks
- Implement and monitor organisational procedures for maintaining WHS records for the team
|BSBMGT402||Implement operational plan|
- Implement operational plan
- Implement resource acquisition
- Monitor operational performance
|BSBMGT403||Implement continuous improvement|
- Implement continuous improvement systems and processes
- Monitor and review performance
- Provide opportunities for further improvement
|BSBCUS403||Implement customer service standards|
- Contribute to quality customer service standards
- Implement customer service systems
- Implement team customer service standards
|BSBWOR404||Develop work priorities|
- Plan and complete own work schedule
- Monitor own work performance
- Coordinate professional development
|BSBPMG522||Undertake project work|
- Define project
- Develop project plan
- Administer and monitor project
- Finalise project
- Review project
|BSBINM401||Implement workplace information system|
- Identify and source information needs
- Collect, analyse and report information
- Implement information systems
- Prepare for information system changes
|BSBLDR402||Lead effective workplace relationships|
- Collect, analyse and communicate information and ideas
- Develop trust and confidence as leader
- Develop and maintain networks and relationships
- Manage difficulties into positive outcomes
|BSBLDR401||Communicate effectively as a workplace leader|
- Identify context for communication
- Clarify message and engage communication
- Take follow-up actions
David Lang has over 25 years’ experience working in international tourism and hospitality management, and has been working as a trainer since 1999.
David specialises in operations management and systems design, as well as quality management systems (including CRM and HRI systems development), work health and safety management, and human resource management.
Jeremy has had an extensive 17 year career in the hospitality and security sectors, during this time Jeremy has held several seniors positions within both industries. He is a qualified chef, CLGCA accredited trainer of RSA and RCG courses and a NSW food authority approved food safety trainer. Within the security sector, Jeremy has worked throughout Australia and held a number of senior positions. Currently, Jeremy is operating his own consultancy business, HSCServices, which specialises in HR, training and development, risk management, security and hospitality consultancy services. Jeremy is also a Justice of the Peace, licensed security consultant, security instructor and Investigator.
Lee CuffLee has worked in the clerical industry for over 20 years. Specifically, her focus has been on small business management. Lee gained her Bachelor of Vocational Education and Training and focused her skills by training students in the classroom as well as by distance learning. She has teaching experience in all aspects of business and training and assessment. She is currently the CEO of a Registered Training Organisation and specialises in the compliance and management of the RTO. Lee is also a small business owner herself, working at a cafe and catering business.
Tony is an experienced Work Health and Safety professional with over 18 years of industrial and projects experience (engineering, construction and manufacturing), and demonstrated expertise in the implementation, auditing and compliance of HSEQ management systems; along with proficiency in Training and Assessment of Australian Adult Vocational Education. Tony is currently undertaking his masters of Occupational Health and Safety and a licensed Auditor. He is also a fellow Member of the International Institute of Risk and Safety Management and an associate member of the institute of Environmental Management and Assessment.
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