Course Description

Studying business administration is about getting solid skills in a wide range of areas. This course is perfect for those who want to gain employment in an office or business. This comprehensive and detailed course would also be useful for people whose current job involves business administration who feel that they need some formal training and advice in key process areas.

The BSB30415 Certificate III in Business Administration teaches you office skills such as handling payroll, keyboard and computer functions, organising schedules, creating presentations, spreadsheets, and so much more. This course will give you more confidence in a wide area of business applications, particularly if it has been some time since you worked in a similar role.

Potential business employers like to see that you have an analytical mind and attention to detail; this course allows you to practice those skills and gives you the practical ability to use many office programs currently in commercial use. The course also teaches you how to proofread documents and deal with Work Health and Safety (WHS) issues, amongst many other useful subject modules.

An online course is a great way to get ahead in the business world and to start on an interesting and potentially lucrative career path.

* ‘Prospects: General Clerks’ to 2012-2017

Potential career outcomes

  • Accounts Payable Clerk
  • Accounts Receivable Clerk
  • Administration Assistant
  • Clerical Worker
  • Information Desk Clerk
  • Office Junior
  • Personal Assistant
  • Receptionist
Course number E1061
Qualification name BSB30415 Certificate III in Business Administration
Course duration Maximum 18 months
Delivery Method Online
Recognition Nationally Recognised Nationally Recognised Training
Assessments Case studies, Demonstrations, Portfolio of evidence, Presentations, Short-answer questions, Video/Audio recording, Written reports
Awarded by
  • Open Colleges (Provider number: 90796)


You will need to have completed year 10, or equivalent. Equivalency can be demonstrated by one of the following:

  • A qualification at Certificate II level or higher OR
  • 2 years of industry experience in a role that requires the use of written documentation and communication.

Minimum age

You will need to be at least 16 years old. If you are under 18 your enrolment form will need to be signed by a parent or guardian.


This course involves reading and undertaking a range of written assessments, as well as engaging in online forums and discussions. Furthermore, the delivery mode relies on the extensive use of written communication. As such, entry to the course requires the successful completion of English to Year 10 level.

If you haven't successfully completed English at Year 10 level, you can demonstrate equivalency through one of the following:

  • Successful completion of a Nationally Recognised Training qualification at Certificate II level or higher; or
  • 2 years relevant industry experience in a role that requires the use of written documentation and communication

Open Colleges recognises that not all people are able to read, write and perform calculations to the same standard. See the Language, Literacy and Numeracy Considerations section for more information on tools, resources and support services provided to by Open Colleges.


Hardware and software requirements:

All users:

  • Microsoft Office 2010 or equivalent
  • Broadband internet connection
  • 2GB of RAM
  • CD-ROM or DVD drive
  • Adobe Reader XI or equivalent
  • Printer and associated software
  • Scanner and associated software
  • Digital imaging software
  • File compression software.

Windows users:

  • Microsoft Windows 7 or higher (Windows 8 recommended)
  • 1 Ghz or faster processer (2GHz recommended)
  • Adobe Flash Player 10 or higher.

Mac OS users:

  • Mac OSX v10.5 or higher (Mac OSX v10.6 recommended)
  • 1 Ghz or faster processer (2GHz recommended)
  • Adobe Flash Player 10 or higher.

You will need access to software to view online videos and images, such as Adobe Reader, Windows Media Player, Windows Photo Viewer, which are available as a download from the internet.

Digital equipment

You will need access to:

  • A digital video recording device and/or a digital camera and associated software to save and upload video, image and audio files to OpenSpace. Many mobile phones and smart phones include this technology.
  • Software to view online videos and images. Software such as Adobe Reader, Windows Media Player, Windows Photo Viewer etc. are available as a free download from the internet.


You will need access to a digital video recording device and/or a digital camera and associated software to save and upload video, audio and image files to OpenSpace. Many mobile phones and smart phones include this technology.

You will also need access to software to view online videos and images. Software such as Adobe Reader, Windows Media Player, Windows Photo Viewer etc are available as a download from the internet.

Some assessments include a component for you to record an audio or video. The requirements for these vary depending on the assessment. If you are unable to conduct these in the workplace and this is a requirement of the assessment, you have the option of engaging with friends, family and other students to record this via other means, such as Skype.

Language, Literacy and Numeracy

Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.

Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements. Please download the course guide for current information about the course and its status.

Keyboarding and producing business documents

  • Use safe work practices
  • Adjust workspace furniture and equipment to suit ergonomic requirements of the user
  • Ensure work organisation meets organisational and occupational health and safety (OHS) requirements for computer operation
  • Identify and develop keyboarding skills
  • Identify and apply keyboard functions for both alpha and numeric keyboard functions
  • Apply touch typing technique to complete tasks
  • Develop speed and accuracy in accordance with workplace requirements for level of responsibility
  • Check accuracy
  • Proofread document carefully to identify errors
  • Amend document, ensure errors are corrected and complete a final accuracy check
  • Plan document
  • Draft document
  • Review document
  • Write final document
  • Prepare and produce word-processed documents
  • Use safe work practices to ensure ergonomic, work organisation, energy and resource conservation requirements are addressed
  • Identify document purpose, audience and presentation requirements, and clarify with relevant personnel as required
  • Identify organisational and task requirements for text-based business documents to ensure consistency of style and image
  • Design document structure and layout to suit purpose, audience and information requirements of the task
  • Design document to enhance readability and appearance and to meet organisational and task requirements for style and layout
  • Use style sheets and automatic functions to ensure consistency of design and layout
  • Add tables and other data
  • Insert a standard table into a document, changing cells to meet information requirements
  • Insert and delete columns and rows as necessary
  • Insert images and other data to meet information required specifications
  • Produce text documents
  • Use advanced software functions to enable efficient production of documents
  • Enter or import and edit text and other data to meet required specifications
  • Preview, adjust and print documents in accordance with organisational and task requirements
  • Name and store text documents in accordance with organisational requirements and exit the application without information loss/damage
  • Prepare text documents within designated timelines and organisational requirements for speed and accuracy
  • Use manuals, user documentation and online help to overcome problems with document design and production

Customer service

  • Identify customer needs
  • Deliver a service to customers
  • Monitor and report on service delivery

Health and safety

  • Work safely
  • Implement work safety requirements
  • Participate in WHS consultative processes

Electronic presentations

  • Prepare to create presentation
  • Create presentation
  • Finalise presentation


  • Establish schedule requirements
  • Identify organisational requirements and protocols for diaries and staff planning tools
  • Identify organisational procedures for different types of appointments
  • Determine personal requirements for diary and schedule items for individual personnel
  • Establish appointment priorities and clarify in discussion with individual personnel
  • Manage schedules
  • Identify recurring appointments and deadlines, and schedule these in accordance with individual and organisational requirements
  • Establish availability of attendees and schedule new appointments in accordance with required timelines and diary commitments
  • Negotiate alternative arrangements and confirm when established appointments are changed
  • Record appointments and manage schedules in accordance with organisational policy and procedures

Organising work priorities

  • Organise and complete own work schedule
  • Monitor own work performance
  • Coordinate personal skill development and learning

Maintaining business resources

  • Advise on resource requirements
  • Monitor resource usage and maintenance
  • Acquire resources

Process payroll and accounts

  • Record payroll data
  • Prepare payroll
  • Handle payroll enquiries
  • Maintain financial journal systems
  • Check source documents for accuracy and appropriate authorisation
  • Refer errors and discrepancies in source documents for resolution in accordance with organisational policy and procedures
  • Enter transactions into cash and credit journal system in accordance with organisational policy and procedures, and relevant legislation and compliance requirements
  • Total credit journals in accordance with organisational policy and procedures
  • Prepare bank reconciliations
  • Check cash journals against bank statements to identify differences
  • Update cash journals with relevant data from bank statement/s
  • Identify discrepancies and refer to appropriate staff member, organisation or agency
  • Total cash journals in accordance with organisational policy and procedures
  • Prepare regular reconciliation reports within designated timelines
  • Maintain accounts payable and accounts receivable systems
  • Enter transactions into individuals accounts payable and accounts receivable, in accordance with organisational policy and procedures, and accounting requirements
  • Prepare schedules of accounts payable and receivable for reconciliation purposes in accordance with organisational requirements
  • Reconcile schedules accounts payable and accounts receivable with journal data or general ledger in accordance with organisational requirements
  • Process payments for accounts payable
  • Reconcile accounts payable statements with accounting records in accordance with organisational policy and procedures
  • Check payment documentation for accuracy of information and discrepancies and rectify any errors in accordance with organisational requirements
  • Prepare statements for accounts receivable
  • Produce and check accounts receivable statements for accuracy of content in accordance with organisational policy and procedures
  • Rectify discrepancies and statements despatched within designated timelines
  • Follow up outstanding accounts
  • Maintain accounts receivable ledger system in accordance with organisational requirements to reflect current credit situation
  • Conduct aged analysis of accounts receivable to identify outstanding accounts and to determine
  • Collection procedures, in accordance with organisational policy and procedures
  • Report or follow up outstanding accounts in accordance with organisational policy and procedures
  • Monitor and review credit terms in accordance with credit policy and procedures

Produce spreadsheets and organise workplace information

  • Select and prepare resources
  • Plan spreadsheet design
  • Create spreadsheet​
  • Produce simple charts
  • Finalise spreadsheets
  • Collect and assess information​
  • Organise information in a format
  • Review information needs 



What are my payment options?

Pay in full

If you pay your course fees up-front in full, you’ll benefit from a discount. When you pay in full, we don’t have to spend extra money on administration for tasks such as payment plan processing. Instead, we get to pass this saving onto you in the form of a discount.

ZipMoney Payment Plan

If you need a little more flexibility in your finances, and want to pay off your course fees over a longer period of time, you can switch to a zipMoney payment plan. Essentially, zipMoney pays your course fees for you, and you pay this loan back over 24, 36 or 48 months. As long as you are eligible, you can switch to a zipMoney plan at any time.

Payment Plan

Pay for you course in weekly or fortnightly instalments. By paying in instalments, you can schedule your payments around your regular outgoings and get ahead without breaking the bank. Open Colleges payment plans are interest-free.

Find out more

Damian Kasper

Damian has worked in the IT industry for over eight years in many different roles. Starting from desktop support, he progressed to network and systems engineering, software development and IT project management. He has worked for international organisations in both Timor-Leste and Papua New Guinea, while learning to fluently speak Tetun. His most recent position was IT Manager for a large multinational corporation. Damian’s qualifications include the Bachelor of Computer Science and Technology (Networks & Systems), TAE40110 Certificate IV Training and Assessment and Certificate II in Information Technology.

Daniel Irvine

A licenced real estate, stock and station and business agent, as well as an accredited auctioneer, Daniel has over four decades experience working within the real estate industry, including owning and operating his own real estate business. Experienced in sales, property, management and leasing, Daniel holds a Diploma of Business (Real Estate Management), Certificate IV in Property Services (Real Estate) and a Certificate IV in Training and Assessment. An expert in the field, Daniel currently splits his time by providing consultancy advice to real estate businesses, as well as training and assessing up and coming real estate agents.

Ean Joyce

Ean is a practising Solicitor in NSW who also holds a Master of Laws degree in criminal prosecutions from the University of Wollongong and various other post-graduate qualifications in law from the Australian National University. He has been actively involved in vocational training for the past 25 years, as a Teacher, Trainer, Assessor and developer of learning materials.
Ean also currently lectures in law at Western Sydney University and within TAFE (NSW), primarily in his interest areas of criminal law, litigation and legal history. He maintains his currency with the industry through the legal practice that he operates with his wife, also a Solicitor. 

Holly Radford

Holly is an enthusiastic and dedicated professional with over 13 years' experience in business administration, account management, marketing and print. She has also been working within the education and training industry since 2013, in both a face-to-face and online capacity, and is passionate about the power of education.

Holly holds a Bachelor of Commerce, Diploma of Business Administration, Diploma of Business, Diploma of Marketing Communication, Certificate IV in Training & Assessment and a Certificate III in Printing & Graphic Arts. She is also currently completing the Diploma of Social Media Marketing.

Jennifer Roberts

Jennifer has more than 20 years’ experience working in business, retail, hospitality and administration. She has worked for many large corporations in various management and training roles in Australia and overseas, including Woolworths, McDonalds, Anglican Youthworks and Initial Style Conferences. Jennifer has been involved in training and education for over 15 years and has a passion for lifelong learning and helping learners realise their full potential. Her qualifications include a Bachelor of Business, majoring in Human Resource Management and a Certificate IV in Training and Assessment.

Lorraine Danos

Lorraine Danos is an experienced bookkeeper who has been working as a trainer with Open Colleges since 2004. She has worked across many industries, including manufacturing, community services, hospitality and property management, and has particular experience with the transfer of records from manual to computerised systems. Lorraine has also written a bookkeeping course which was certified by the NSW Vocational Education & Training Accreditation Board (VETAB), recently replaced by the Australian Skills Quality Authority.

Suzanne Judge

Suzanne has worked in many fields in local government from finance, records management, property management, procurement, executive assistance and strategic planning. She has been a trainer and assessor in the Business Services Training Package for the last seven years for Open Colleges, St George TAFE and the NSW Department of Education and Training.  Suzanne currently serves on the Training and Advisory Board of Open Colleges and holds a Bachelor of Business from UTS, a Postgraduate Diploma in Local Government from Charles Sturt University and a Certificate IV in Training and Assessment.

Tanya Galey

Tanya has many years of experience working in the airline industry through her role at World Aviation Systems. The organisation represents various airlines in Sydney including Air Tahiti Nui and Hawaiian Airlines.  She has extensive knowledge of sales, marketing, reservations and the general business operations of an airline. Through her role at World Aviation she travelled extensively and gained knowledge on various destinations first hand.  Tanya has been teaching in tourism for the past four years and holds a Diploma of Tourism, Certificate IV in Tourism, Certificate III and Certificate IV in Training & Assessment. 

Yvonne Turnbull

Yvonne has worked extensively in the business sector and has worked across the banking/finance, government, health, and education areas. Her experience includes reception, executive assistant, office manager, AP/AR, payroll, travel domestic/international and events management. Yvonne’s work has taken her to exotic and sometimes dangerous locations that require strategic planning for security and visa requirements.

Yvonne has also worked with long term unemployed youth to assist them in obtaining employability skills and qualifications. Her qualifications include a Bachelor of Adult and Further Vocational Education (BAVE), Certificate IV in Training and Assessment, Computer Studies, Customer Engagement, and is a member of the QCT. Yvonne has also received awards for partnering and innovation.

Yvonne brings a wealth of experience, skills and knowledge to business and education sector.

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