Latest qualification now available!
The role of business administrator has historically been one of the most in-demand roles across all corporate and non-corporate industries. This profession shows no signs of slowing down. The Australian government’s Job Outlook website states that over the next five years, the number of job openings for this profession is expected to be greater than 50,000*.
Studying business administration is about getting solid skills in a wide range of areas. This course is perfect for those who want to gain employment in an office or business. This comprehensive and detailed course would also be useful for people whose current job involves business administration who feel that they need some formal training and advice in key process areas.
The BSB30415 Certificate III in Business Administration teaches you office skills such as handling payroll, keyboard and computer functions, organising schedules, creating presentations, spreadsheets, and so much more. This course will give you more confidence in a wide area of business applications, particularly if it has been some time since you worked in a similar role.
Potential business employers like to see that you have an analytical mind and attention to detail; this course allows you to practice those skills and gives you the practical ability to use many office programs currently in commercial use. The course also teaches you how to proofread documents and deal with Work Health and Safety (WHS) issues, amongst many other useful subject modules.
An online course is a great way to get ahead in the business world and to start on an interesting and potentially lucrative career path.
Potential career outcomes:
- Clerical worker
- Information Desk Clerk
- Administration Assistant
- Personal Assistant
- Office Junior
- Accounts payable clerk
- Accounts receivable clerk
Language, Literacy and Numeracy
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*joboutlook.gov.au: ‘Prospects: General Clerks’ to 2012-2017
This course has recently been updated and is the latest qualification available. Contact us to find out more.
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- Course number
- Course duration
- Max 18 months
- Qualification Level
- Certificate III
- Study mode
- Delivery method
- Nationally recognised in Australia
- National Code
- Case Studies, Portfolio of Evidence, Presentations, Short-Answer Questions, Video, Written Assessments, Written Reports
- Continuous Mode Awarded By
- Open Colleges (Provider number: 90796)
Open Colleges may make changes to the course from time to time to reflect changes introduced to the relevant Training Package or other regulatory requirements. Please download to the course guide for current information about the course and its status.
BSBITU307: Develop keyboarding speed and accuracy
- Use safe work practices
- Adjust workspace furniture and equipment to suit ergonomic requirements of the user
- Ensure work organisation meets organisational and occupational health and safety (OHS) requirements for computer operation
- Identify and develop keyboarding skills
- Identify and apply keyboard functions for both alpha and numeric keyboard functions
- Apply touch typing technique to complete tasks
- Develop speed and accuracy in accordance with workplace requirements for level of responsibility
- Check accuracy
- Proofread document carefully to identify errors
- Amend document, ensure errors are corrected and complete a final accuracy check
BSBWRT301: Write simple documents
- Plan document
- Draft document
- Review document
- Write final document
BSBITU303: Design and produce text documents
- Prepare and produce word-processed documents
- Use safe work practices to ensure ergonomic, work organisation, energy and resource conservation requirements are addressed
- Identify document purpose, audience and presentation requirements, and clarify with relevant personnel as required
- Identify organisational and task requirements for text-based business documents to ensure consistency of style and image
- Design document structure and layout to suit purpose, audience and information requirements of the task
- Design document to enhance readability and appearance and to meet organisational and task requirements for style and layout
- Use style sheets and automatic functions to ensure consistency of design and layout
- Add tables and other data
- Insert a standard table into a document, changing cells to meet information requirements
- Insert and delete columns and rows as necessary
- Insert images and other data to meet information required specifications
- Produce text documents
- Use advanced software functions to enable efficient production of documents
- Enter or import and edit text and other data to meet required specifications
- Preview, adjust and print documents in accordance with organisational and task requirements
- Name and store text documents in accordance with organisational requirements and exit the application without information loss/damage
- Prepare text documents within designated timelines and organisational requirements for speed and accuracy
- Use manuals, user documentation and online help to overcome problems with document design and production
BSBCUS301: Deliver and monitor a service to customers
- Identify customer needs
- Deliver a service to customers
- Monitor and report on service delivery
BSBWHS201: Contribute to health and safety of others
- Work safely
- Implement work safety requirements
- Participate in WHS consultative processes
BSBITU302: Create electronic presentations
- Prepare to create presentation
- Create presentation
- Finalise presentation
BSBADM307: Organise schedules
- Establish schedule requirements
- Identify organisational requirements and protocols for diaries and staff planning tools
- Identify organisational procedures for different types of appointments
- Determine personal requirements for diary and schedule items for individual personnel
- Establish appointment priorities and clarify in discussion with individual personnel
- Manage schedules
- Identify recurring appointments and deadlines, and schedule these in accordance with individual and organisational requirements
- Establish availability of attendees and schedule new appointments in accordance with required timelines and diary commitments
- Negotiate alternative arrangements and confirm when established appointments are changed
- Record appointments and manage schedules in accordance with organisational policy and procedures
BSBWOR301: Organise personal work priorities and development
- Organise and complete own work schedule
- Monitor own work performance
- Coordinate personal skill development and learning
BSBADM311: Maintain business resources
- Advise on resource requirements
- Monitor resource usage and maintenance
- Acquire resources
BSBFIA302: Process payroll
- Record payroll data
- Prepare payroll
- Handle payroll enquiries
BSBFIA303: Process accounts payable and receivable
- Maintain financial journal systems
- Check source documents for accuracy and appropriate authorisation
- Refer errors and discrepancies in source documents for resolution in accordance with organisational policy and procedures
- Enter transactions into cash and credit journal system in accordance with organisational policy and procedures, and relevant legislation and compliance requirements
- Total credit journals in accordance with organisational policy and procedures
- Prepare bank reconciliations
- Check cash journals against bank statements to identify differences
- Update cash journals with relevant data from bank statement/s
- Identify discrepancies and refer to appropriate staff member, organisation or agency
- Total cash journals in accordance with organisational policy and procedures
- Prepare regular reconciliation reports within designated timelines
- Maintain accounts payable and accounts receivable systems
- Enter transactions into individuals accounts payable and accounts receivable, in accordance with organisational policy and procedures, and accounting requirements
- Prepare schedules of accounts payable and receivable for reconciliation purposes in accordance with organisational requirements
- Reconcile schedules accounts payable and accounts receivable with journal data or general ledger in accordance with organisational requirements
- Process payments for accounts payable
- Reconcile accounts payable statements with accounting records in accordance with organisational policy and procedures
- Check payment documentation for accuracy of information and discrepancies and rectify any errors in accordance with organisational requirements
- Prepare statements for accounts receivable
- Produce and check accounts receivable statements for accuracy of content in accordance with organisational policy and procedures
- Rectify discrepancies and statements despatched within designated timelines
- Follow up outstanding accounts
- Maintain accounts receivable ledger system in accordance with organisational requirements to reflect current credit situation
- Conduct aged analysis of accounts receivable to identify outstanding accounts and to determine
- Collection procedures, in accordance with organisational policy and procedures
- Report or follow up outstanding accounts in accordance with organisational policy and procedures
- Monitor and review credit terms in accordance with credit policy and procedures
BSBITU304: Produce spreadsheets
- Select and prepare resources
- Plan spreadsheet design
- Create spreadsheet
- Produce simple charts
- Finalise spreadsheets
BSBINM301: Organise workplace information
- Collect and assess information
- Organise information in a format
- Review information needs
There are no formal education entry requirements stipulated by the Training Package, however given the nature of the course and the delivery model for the course, Open Colleges requires learners to have:
- Year 10 and a minimum of one year of vocational experience; OR
- A nationally recognised qualification at the Certificate II level or higher; OR
- At least two years of relevant vocational experience
Minimum age of 16 years. If you are under 18 your application must be signed by a parent or guardian.
Learners will need access to a digital video recording device and/or a digital camera to save and upload video/photograph files to OpenSpace. Many mobile phone and smart phones include this technology.
Learners will need access to a computer and the internet and have basic computing skills. Minimum computer specifications are:
- Microsoft Office 2010 or equivalent
- Broadband Internet Connection
- 2GB of Ram
- CD-ROM or DVD drive
- Adobe Reader XI or equivalent
- You will also need access to a phone, printer, photocopier and scanner
- Adobe Flash Player 10 or higher
Specific requirements for Windows users:
- Microsoft Windows XP or higher (Windows 7 or higher is recommended)
- 1 gigahertz (GHz) or faster processor (2GHz or faster recommended)
Specific requirements for Mac OS users:
- Mac OS X v 10.5 or higher (Mac OS X v 10.6 or higher is recommended)
- 1 gigahertz (GHz) or faster Intel processor (2GHz or faster recommended)
You will need access to software to view online videos and images. Software such as Adobe Reader, Windows Media Player, Windows Photo Viewer etc. are available as free downloads from the internet.
You will also need access to a digital video recording device and/or digital camera and associated software to save and upload video and image files to OpenSpace. Many mobile phones and smartphones include this technology.
English language requirements
This course requires you to read comprehensive learner workbooks, undertake a range of written assessments and engage in online discussion forums. Furthermore, the delivery mode relies on the extensive use of written communication.
As such, entry to the course requires English proficiency equivalent to Australian Year 10 level, OR A NRT or Trade qualification at the Certificate II level or higher, OR Two years industry experience in a role that requires the use of written documentation and communication.
Jeremy has had an extensive 17 year career in the hospitality and security sectors, during this time Jeremy has held several seniors positions within both industries. He is a qualified chef, CLGCA accredited trainer of RSA and RCG courses and a NSW food authority approved food safety trainer. Within the security sector, Jeremy has worked throughout Australia and held a number of senior positions. Currently, Jeremy is operating his own consultancy business, HSCServices, which specialises in HR, training and development, risk management, security and hospitality consultancy services. Jeremy is also a Justice of the Peace, licensed security consultant, security instructor and Investigator.
Jonathan Lavaro is a passionate educator with nearly 16 years of teaching experience in the vocational and university sector. Jonathan currently lectures at the University of Southern Queensland, Sydney Education Centre and was also a visiting lecturer at the Zhejiang University of Science and Technology, China. Besides lecturing, he is also an instructional designer, a course developer and an avid public speaker. Jonathan holds a Masters in Information Technology, a Graduate Diploma in Information Technology, a Post-Graduate Diploma of Business and a Graduate Certificate in Education. He also runs a successful education consultancy business specialising in course resource design and development.
Lee has worked in the clerical industry for over 20 years. Specifically, his focus has been on small business management. Lee gained her Bachelor of Vocational Education and Training and focused her skills by training students in the classroom as well as by distance learning. She has teaching experience in all aspects of business and training and assessment. She is the currently the CEO of a Registered Training Organisation and specialises in the compliance and management of the RTO. Lee is also a small business owner herself, working at a cafe and catering business.
Lorraine Danos is an experienced bookkeeper who has been working as a trainer with Open Colleges since 2004. She has worked across many industries, including manufacturing, community services, hospitality and property management, and has particular experience with the transfer of records from manual to computerised systems. Lorraine has also written a bookkeeping course which was certified by the NSW Vocational Education & Training Accreditation Board (VETAB), recently replaced by the Australian Skills Quality Authority.
Masoud Tymouri, our business, human resources, management and occupational health and safety trainer, is highly experienced in training and assessing both local and international students. The expertise that Masoud has developed during 18-plus years of practical experience is supported by a lengthy list of qualifications. He has successfully completed a Master's of Leadership & Management in Education, Postgraduate Certificate in Educational Studies, Bachelor's of Business, Advanced Diploma of Management, Advanced Diploma of Management (Human Resources), Diploma of Occupational Health & Safety and Certificate IV in Workplace Training & Assessment. Masoud brings all his knowledge and experience to his training role at Open Colleges, and provides every support to his students throughout their learning experience.
Suzanne has worked in many fields in local government from finance, records management, property management, procurement, executive assistance and strategic planning. She has been a trainer and assessor in the Business Services Training Package for the last seven years for Open Colleges, St George TAFE and the NSW Department of Education and Training. Suzanne currently serves on the Training and Advisory Board of Open Colleges and holds a Bachelor of Business from UTS, a Postgraduate Diploma in Local Government from Charles Sturt University and a Certificate IV in Training and Assessment.
Cost of the course
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- Course: Certificate III in Business Administration
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