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ACM30410 Certificate III in Companion Animal Services

Nationally Recognised Training

If you really love animals and want to make working with them the focus of your career, you can now get the qualifications and training that will give you the competitive edge over other potential Animal Care employees.

The Animal Care industry can be competitive and potential employers look favorably on those with certified skills. The ACM30410 Certificate III in Companion Animal Services from Open Colleges is a way for you to stand out from the pack; it is a nationally recognised course that will give you real training and experience in working professionally with animals.

You can study this course online via the Open Space portal which allows you to meet and connect with other students doing the same course all over Australia. You can learn online at your own pace, with a wide choice of electives to get you working in the areas of Animal Care that really interest you, such as animal nutrition or native animals.

This specialist course also contains Structured Workplace Learning, to give you real hands-on experience under the guidance of someone who is working in the industry. You’ll make contacts, learn tips, tricks and skills and work with real animals in a practical setting. You will be taught how to handle animals patiently, gently and confidently, so when you graduate you'll be ready to hire.

If you want to work in a pet store, kennel or cattery, you can get this nationally recognised qualification and embark on the path towards a fulfilling and important dream career.

Partnership with AIRC

Open Colleges, Australia’s leading online education provider, has partnered with Animal Industries Resource Centre (National Provider Code 31424) to promote and provide access to the ACM30410 Certificate III in Companion Animal Services .

Potential career outcomes:

  • Veterinary assistant
  • Pet shop/aquarium assistant
  • Kennel attendant
  • Cattery attendant
  • Assistant dog trainer
  • Pet exerciser
  • Assistant grooming attendant

Language, Literacy and Numeracy

Our free online assessment tool can help give you an idea of the language, literacy and numeracy skills needed to study a VET course. This tool can also help you determine your learning level and help you plan your future studies. You can access the Language, Literacy and Numeracy tool here.

Download the PDF course guide and get a free consultation with a Course and Careers Advisor.

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  • Course number
    E0134
    Course duration
    Max 24 months
    Qualification Level
    Certificate III
    Delivery mode
    Online with Work Placement
    Nationally recognised
    Yes
    Assessments
    Case Studies, Logbook, Short-Answer Questions, Workplace Demonstration
    National Code
    ACM30410
    Awarded By
    Animal Industries Resource Centre
    Associated With
    Animal Industries Resource Centre
    • ACMCAS301A: Work effectively in the companion animal industry
      • Organise and complete daily work activities
      • Work ethically with companion animals
      • Communicate effectively with clients
      • Maintain companion animal records
    • ACMGAS203A: Complete animal care hygiene routines
      • Confirm workplace animal care routine schedules
      • Check animals
      • Maintain a clean workplace
      • Complete hygiene practices for animals
      • Complete post-hygiene care of animals
    • ACMGAS301A: Maintain and monitor animal health and wellbeing
      • Follow animal health management practices
      • Monitor and maintain the physical wellbeing of animals
      • Identify and report signs of ill health or injury in animals
      • Administer and record animal treatments
    • ACMINF301A: Comply with infection control policies and procedures in animal work
      • Follow infection control guidelines
      • Identify and respond to infection risks
      • Maintain personal protection
      • Limit contamination
      • Contribute to incursion readiness processes
    • ACMOHS301A: Contribute to occupational health and safety processes
      • Plan and conduct work safely
      • Support others in working safely
      • Contribute to OHS participative processes
      • Contribute to hazard identification, OHS risk assessment and risk control activities
      • Participate in the control of OHS emergency situations
    • ACMSUS201A: Participate in environmentally sustainable work practices
      • Identify current resource use
      • Comply with environmental regulations
      • Seek opportunities to improve resource efficiency and reduce environmental hazards
    • ACMCAS302A: Provide advice on companion animal selection and general care
      • Provide information and advice on companion animal selection
      • Advise on housing and environmental requirements
      • Advise on health and nutritional requirements
      • Advise on additional products and services
      • Complete transactions
    • ACMCAS303A: Provide advice on selection and care of aquatic animals
      • Provide information and advice on aquatic animal selection
      • Advise on housing and environmental requirements
      • Advise on aquatic support systems
      • Advise on health and nutritional requirements
      • Complete aquatic animal sales transactions
    • ACMCAS304A: Capture, handle and transport companion animals
      • Plan the capture and restraint of companion animals
      • Capture animals
      • Prepare animals for movement
    • ACMCAS305A: Maintain aquascapes and aquatic animals
      • Follow effective personal health management practices
      • Identify unhealthy aquatic animals
      • Sample, analyse and adjust aquascape water quality
      • Administer aquatic animal treatments
    • ACMCAS306A: Provide grooming services for companion animal comfort
      • Establish client requirements
      • Plan grooming routine
      • Groom animals
      • Trim coat for animal comfort
      • Complete grooming and trimming procedures
    • ACMCAS307A: Provide companion animal hydro-bathing services
      • Assess bathing requirements
      • Prepare and bathe animal
      • Complete bathing procedures
    • ACMGAS302A: Provide enrichment for animals
      • Observe and record animal behaviour
      • Assist with managing undesirable animal behaviour
      • Implement enrichment programs
    • ACMGAS303A: Plan for and provide nutritional requirements for animals
      • Identify nutritional requirements of animals
      • Evaluate food sources and calculate dietary requirements
      • Prepare diets and provide food and water
      • Monitor feeding and watering practices
    • ACMSPE302A: Provide basic care of birds
      • Identify commonly kept and available birds
      • Identify and evaluate behavioural and housing needs
      • Approach and handle birds
      • Assist with health care needs
      • Feed and water birds
      • Maintain records
    • ACMSPE303A: Provide basic care of common native mammals
      • Identify commonly available native mammals
      • Identify and evaluate behavioural and housing needs
      • Catch, handle and restrain native mammals
      • Assist with health care needs
      • Feed native mammals
      • Maintain records
    • ACMSPE304A: Provide basic care of dogs
      • Identify commonly available dogs
      • Identify and evaluate behavioural and housing needs
      • Handle and restrain dogs
      • Assist with health care needs
      • Feed dogs
      • Maintain records
    • ACMSPE305A: Provide basic care of domestic cats
      • Identify common domestic cat breeds
      • Identify and evaluate behavioural and housing needs
      • Handle and restrain cats
      • Assist with health care needs
      • Feed cats
      • Maintain records
    • ACMSPE307A: Provide basic care of freshwater fish
      • Identify commonly available freshwater fish
      • Identify and evaluate behavioural and housing needs
      • Catch, handle and restrain freshwater fish
      • Assist with health care needs
      • Feed freshwater fish
      • Maintain records
    • ACMSPE310A: Provide basic care of mammals
      • Identify commonly available mammals
      • Identify and evaluate behavioural and housing needs
      • Catch, handle and restrain mammals
      • Assist with health care needs
      • Feed mammals
      • Maintain records
    • ACMSPE312A: Provide basic care of rodents and rabbits
      • Identify commonly available rodents and rabbits
      • Identify and evaluate behavioural and housing needs
      • Catch, handle and restrain rodents and rabbits
      • Assist with health care needs
      • Feed rodents and rabbits
      • Maintain records
    • ACMGAS207A: Provide reception services for an animal care facility
      • Complete reception services
      • Maintain office records
      • Provide basic animal care assistance
      • Maintain records
    • BSBINM301A: Organise workplace information
      • Collect and assess information
      • Access product and service information in accordance with organisational requirements
      • Ensure methods of collecting information are reliable and make efficient use of available time and resources
      • Assess information for clarity accuracy currency and relevance to intended tasks
      • Use interpersonal skills to access relevant information from teams and individuals
      • Organise information in a format suitable for analysis interpretation and dissemination in accordance with organisational requirements
      • Use appropriate technology/systems to maintain information in accordance with organisational requirements
      • Collate information and materials and communicate to relevant designated persons
      • Identify difficulties organising and accessing information and solve collaboratively with individuals and team members
      • Update and store information in accordance with organisational requirements and systems
      • Actively seek feedback on clarity accuracy and sufficiency of information to ensure relevance of information and system
      • Review the contribution of information to decision making and implement appropriate modifications to collection processes
      • Identify future information needs and incorporate in modifications to collection processes
      • Document future information needs and incorporate in modifications to reporting processes
    • BSBWOR301A: Organise personal work priorities and development
      • Organise and complete own work schedule
      • Ensure that work goals and objectives are understood, negotiated and agreed in accordance with organisational requirements
      • Assess and prioritise workload to ensure tasks are completed within identified timeframes
      • Identify factors affecting the achievement of work objectives and incorporate contingencies into work plans
      • Use business technology efficiently and effectively to manage and monitor scheduling and completion of tasks
      • Monitor own work performance
      • Accurately monitor and adjust personal work performance through self-assessment to ensure achievement of tasks
      • Ensure that feedback on performance is actively sought and evaluated form colleagues and clients in the context of individual and group requirements
      • Routinely identify and report on variations in the quality of service and products in accordance with organisational requirements
      • Identify sources of stress and access appropriate supports and resolution strategies
      • Coordinate personal skill development and learning
      • Identify personal learning needs and skill gaps using self-assessment and advice from colleagues and clients in relation to role and organisational requirements
      • Identify, prioritise and plan opportunities for undertaking personal skill development activities in liaison with work groups and relevant personnel
      • Access, complete and record professional development opportunities to facilitate continuous learning and career development
      • Incorporate formal and informal feedback into review of further learning needs
    • BSBSCUS301A: Deliver and monitor a service to customers
      • Identify customer needs
      • Deliver a service to customers
      • Monitor and report on service delivery
    • BSBWRT301A: Write simple documents
      • Plan document
      • Draft document
      • Review document
      • Write final document
    • BSBSUS301A: Implement and monitor environmentally sustainable work practices
      • Investigate current practices in relation to resource usage
      • Set targets for improvements
      • Implement performance improvement strategies
      • Monitor performance
  • Entry requirements

    Minimum education

    • Year 10 or equivalent OR
    • relevant qualification OR
    • relevant vocational experience.

    Minimum age

    Minimum age of 16 years. If you are under 18 your application must be signed by a parent or guardian.

    Computer requirements

    Students will need access to a computer and the internet. For students who do not have access to either a computer or the internet please contact a student support officer to discuss alternative methods of communication.

    Minimum specifications for the computer are:

    • Microsoft Office 2003 or equivalent, and
    • Microsoft Windows 98, or
    • Mac OS X, and
    • CD-ROM drive.

    Students will also need access to a printer and the following applications:

    • Adobe Acrobat Reader and
    • Macromedia Flash player.

    English language requirements

    If English is your second language and you did not complete the last two years of secondary education in English, you are required to provide evidence of English language competency before enrolling into the course. Examples of appropriate evidence are listed below:

    Evidence

    Example

    IELTS Overall score of 5.5
    TOEFL 530 (paper), 197 (computer) or 71 (internet)
    12 months in English-speaking employment Testimonial, statutory declaration

    Open Colleges will endeavour to provide additional assistance to students who experience difficulties with language, literacy and numeracy.

    Workplace requirements

    Students are required to complete a minimum of 120 hours of paid employment or volunteer work in a companion animal workplace.

    Examples of suitable workplaces would include veterinary practices, animal welfare organisations, pet shops, kennels and catteries. The workplace must provide the student with access to animals and equipment required for the delivery of the core units and also the elective units chosen by the student. This might require the student to obtain a work placement with more than one organisation.

    The workplace must provide a mentor with sufficient industry experience (usually at least three years) to supervise and guide the student.

    Additional requirements

    Students will require access to a video recording device. Students might need access to digital video editing or compression software. The maximum file size that can be submitted to OpenSpace is 100MB. Each video submitted as evidence of competency should demonstrate the specific skills required in no more than two-five minutes.

  • Students who successfully complete the ACM30410 Certificate III in Companion Animal Services may go on to study for their Certificate IV in Companion Animal Services ACM40310.

    • Sally Lee

      Sally Lee

      Sally Lee is an experienced Veterinary Nurse. She has completed both the Certificate II in Animal Studies and the Certificate IV in Veterinary Nursing. Sally has worked in a number of veterinary practices with various professional responsibilities ranging from monitoring anaesthesia to practice management. She is currently employed by two of the busiest specialist veterinary practices in Sydney. Sally also has experience with native wildlife, a passion of hers.

    • Dr Kim Ticehurst

      Dr Kim Ticehurst

      Kim graduated from Sydney University with a Bachelor of Veterinary Science and joined a mixed private practice in Western Sydney. She later completed her Diploma in Veterinary Anaesthesia and began work as a tutor in Veterinary Anaesthesia. Kim moved to the VET sector and began teaching a variety of animal and pet care courses with TAFE NSW. She then returned to the university sector in 2001 as a Registrar in Anaesthesia and became a Senior Registrar, Business Unit head and eventually Clinic Director.

    • Amber Barnier

      Amber Barnier

      Amber has worked as a Veterinary Nurse for more than 14 years. She undertook the Veterinary Nursing Certificate with Tamworth TAFE while working within a busy mixed animal practice. Amber has also worked as a Pound Officer and spent some time employed as an Environmental Health Officer in a remote community where she worked alongside the RSPCA in Community Animal Health programs. Amber has been part of the VET sector for 6 years as a teacher of Animal Studies, Companion Animal Services and Equine Nursing with TAFE NSW and gained a Certificate IV in Training and Assessment. Amber has recently completed her Diploma of Veterinary Nursing General Practice.

    • Dr Chantal Whitten

      Dr Chantal Whitten

      Chantal has been working in the animal industry for over 20 years. She started studying Animal Studies at TAFE and worked as an Animal Attendant at the Garvan Institute of Medical Research. She later gained a Zookeeper position at Taronga Zoo working in the bird department. Chantal went on to graduate from Melbourne University with a Bachelor of Veterinary Science. Chantal has also been part of the VET sector as a teacher of Animal Studies at TAFE NSW and gained a Certificate IV in Training and Assessment.

    • Lauri Steel

      Lauri Steel Lauri began her career in customer service and administration; a career path that served her well once she decided to place all her energy in pursuing a career in veterinary nursing. After seven years of veterinary nursing, Lauri changed her focus to the vocational training sector. She decided to follow another passion, her love for training and educating people. Lauri holds a variety of animal industry, business and vocational training qualifications and in her spare time she enjoys training in Krav Maga, undertaking further study and spending time with her son and menagerie of pets.
    • Robyn Bardsley

      Robyn Bardsley

      Robyn has principally worked as a Veterinary Nurse and as a Receptionist for 23 years. She undertook the Veterinary Nursing Certificate with Tamworth TAFE while working at the South Tamworth Animal Hospital Referral practice. Robyn worked at the Coffs Harbour Veterinary Hospital, and the Koala Hospital, moving further to the mid-north coast to the Macksville Veterinary Clinic. Throughout her working life, Robyn has undertaken numerous correspondence courses related to various disciplines

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Certificate III in Companion Animal Services

ACM30410 Certificate III in Companion Animal Services

Work with animals in roles such as a veterinary assistant. Get an accredited online animal care qualification that includes a practical work placement.
  • Duration: Max 24 months
  • How you learn: Online with Work Placement
  • Qualification Level: Certificate III
  • Assessments: Case Studies, Logbook, Short-Answer Questions, Workplace Demonstration
  • Course Description

    If you really love animals and want to make working with them the focus of your career, you can now get the qualifications and training that will give you the competitive edge over other potential Animal Care employees.

    The Animal Care industry can be competitive and potential employers look favorably on those with certified skills. The ACM30410 Certificate III in Companion Animal Services from Open Colleges is a way for you to stand out from the pack; it is a nationally recognised course that will give you real training and experience in working professionally with animals.

    You can study this course online via the Open Space portal which allows you to meet and connect with other students doing the same course all over Australia. You can learn online at your own pace, with a wide choice of electives to get you working in the areas of Animal Care that really interest you, such as animal nutrition or native animals.

    This specialist course also contains Structured Workplace Learning, to give you real hands-on experience under the guidance of someone who is working in the industry. You’ll make contacts, learn tips, tricks and skills and work with real animals in a practical setting. You will be taught how to handle animals patiently, gently and confidently, so when you graduate you'll be ready to hire.

    If you want to work in a pet store, kennel or cattery, you can get this nationally recognised qualification and embark on the path towards a fulfilling and important dream career.

    Partnership with AIRC

    Open Colleges, Australia’s leading online education provider, has partnered with Animal Industries Resource Centre (National Provider Code 31424) to promote and provide access to the ACM30410 Certificate III in Companion Animal Services .

    Potential career outcomes:

    • Veterinary assistant
    • Pet shop/aquarium assistant
    • Kennel attendant
    • Cattery attendant
    • Assistant dog trainer
    • Pet exerciser
    • Assistant grooming attendant
  • Requirements

    Entry requirements

    Minimum education

    • Year 10 or equivalent OR
    • relevant qualification OR
    • relevant vocational experience.

    Minimum age

    Minimum age of 16 years. If you are under 18 your application must be signed by a parent or guardian.

    Computer requirements

    Students will need access to a computer and the internet. For students who do not have access to either a computer or the internet please contact a student support officer to discuss alternative methods of communication.

    Minimum specifications for the computer are:

    • Microsoft Office 2003 or equivalent, and
    • Microsoft Windows 98, or
    • Mac OS X, and
    • CD-ROM drive.

    Students will also need access to a printer and the following applications:

    • Adobe Acrobat Reader and
    • Macromedia Flash player.

    English language requirements

    If English is your second language and you did not complete the last two years of secondary education in English, you are required to provide evidence of English language competency before enrolling into the course. Examples of appropriate evidence are listed below:

    Evidence

    Example

    IELTS Overall score of 5.5
    TOEFL 530 (paper), 197 (computer) or 71 (internet)
    12 months in English-speaking employment Testimonial, statutory declaration

    Open Colleges will endeavour to provide additional assistance to students who experience difficulties with language, literacy and numeracy.

    Workplace requirements

    Students are required to complete a minimum of 120 hours of paid employment or volunteer work in a companion animal workplace.

    Examples of suitable workplaces would include veterinary practices, animal welfare organisations, pet shops, kennels and catteries. The workplace must provide the student with access to animals and equipment required for the delivery of the core units and also the elective units chosen by the student. This might require the student to obtain a work placement with more than one organisation.

    The workplace must provide a mentor with sufficient industry experience (usually at least three years) to supervise and guide the student.

    Additional requirements

    Students will require access to a video recording device. Students might need access to digital video editing or compression software. The maximum file size that can be submitted to OpenSpace is 100MB. Each video submitted as evidence of competency should demonstrate the specific skills required in no more than two-five minutes.

  • Subjects

    • ACMCAS301A: Work effectively in the companion animal industry
    • ACMGAS203A: Complete animal care hygiene routines
    • ACMGAS301A: Maintain and monitor animal health and wellbeing
    • ACMINF301A: Comply with infection control policies and procedures in animal work
    • ACMOHS301A: Contribute to occupational health and safety processes
    • ACMSUS201A: Participate in environmentally sustainable work practices
    • ACMCAS302A: Provide advice on companion animal selection and general care
    • ACMCAS303A: Provide advice on selection and care of aquatic animals
    • ACMCAS304A: Capture, handle and transport companion animals
    • ACMCAS305A: Maintain aquascapes and aquatic animals
    • ACMCAS306A: Provide grooming services for companion animal comfort
    • ACMCAS307A: Provide companion animal hydro-bathing services
    • ACMGAS302A: Provide enrichment for animals
    • ACMGAS303A: Plan for and provide nutritional requirements for animals
    • ACMSPE302A: Provide basic care of birds
    • ACMSPE303A: Provide basic care of common native mammals
    • ACMSPE304A: Provide basic care of dogs
    • ACMSPE305A: Provide basic care of domestic cats
    • ACMSPE307A: Provide basic care of freshwater fish
    • ACMSPE310A: Provide basic care of mammals
    • ACMSPE312A: Provide basic care of rodents and rabbits
    • ACMGAS207A: Provide reception services for an animal care facility
    • BSBINM301A: Organise workplace information
    • BSBWOR301A: Organise personal work priorities and development
    • BSBSCUS301A: Deliver and monitor a service to customers
    • BSBWRT301A: Write simple documents
    • BSBSUS301A: Implement and monitor environmentally sustainable work practices