Employment Outlook

Travel Call Centre Supervisor

A Call Centre Supervisor oversees the Call Centre Worker. They are responsible for ensuring the staff are performing as required and will be the point of call for customers seeking to go up the chain of management. They will also deal directly to customers and clients providing information and direction.

 

Average wage for

Employment Levels

There are currently 23 000 people employed as Travel Call Centre Supervisors in Australia. According to the Department of Employment over the next 5 years (up until the year 2018) the demand for this profession will remain consistent.

Employment by State

The majority of Travel Call Centre Supervisors are employed within VIC. There are a higher proportion of Travel Call Centre Supervisor in QLD and NSW than the average for all occupations, while the population in SA, TAS, NT and ACT is close to the national average.

Gender Split

This is a female dominated industry. 83.2% of Travel Call Centre Supervisors are female and 16.8% are male.

Age Brackets

The median age for Travel Call Centre Supervisors is 30 years. Travel Call Centre Supervisors are 10 years younger than the average age for all occupations.

Hours Worked

Travel Call Centre Supervisors work an average of 36.4 hours a week. This is 2.7 hours less per week than the average for all occupations.

Education Level

The majority of workers employed in this profession have at least a Year 12 qualification. 39.9% of Travel Call Centre Supervisors have a qualification that is Certificate III or higher while 37.3% have a qualification that is Year 12 or lower.

Travel Call Centre Supervisor Duties & Tasks

  • Determining clients' requirements for travel, accommodation and special interests
  • Suggesting itineraries based on available travel routes and cost, availability and convenience of transport
  • Making and confirming travel and accommodation reservations and informing clients of bus, plane, ship and train connections
  • Notifying clients of travel dates, baggage limits, and medical and visa requirements
  • Providing information on tourist attractions and tour availability, and procedures for dealing with lost and stolen documents
  • Assisting with travel clearances
  • Collecting payments and issuing clients' itineraries, relevant documentation, tickets for travel and vouchers for accommodation
  • Providing information on travel insurance, relevant government regulations such as customs regulations, and use of credit cards and traveller's cheques
  • Answering inquiries from tourists and offering suggestions about tours, travel routes, accommodation and local customs
  • Providing literature and information on local and interstate tours and places of interest
  • Discussing transport availability and cost
  • May work in a call centre

 

 

*The information provided on this page is from the Department of Employment’s Job Outlook website. All salary ranges are from Payscale. Where jobs are not exact matches, job areas have been used. This information is to be used as a guide only. 

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