Employment Outlook

IT Desktop and Network Support Officer

IT Technical Support Officers monitor and maintain the computer systems and networks of an organisation or business. They update and install new software and equipment and provide training to other staff members. The role is integral in the smooth running of any modern organisation.

 

Average wage for

Employment Levels

Around 54,500 people are currently employed as IT Desktop and Network Support Officers in Australia. This is set to increase slightly to 58,000 people by 2019, according to the Department of Employment.

Employment by State

36.9% of all IT Desktop and Network Support Officers are employed in NSW. The area with the lowest number of IT Desktop and Network Support Officers is NT, with only 0.9%.

Gender Split

This is a very male dominated industry with 75% of IT Desktop and Network Support Officers being male and 25% female.

Age Brackets

The most popular age for people working as IT Desktop and Network Support Officers is 25-34 years old, with 35%. A small percentage (2.7%) of people get into this career path older, aged 60-64. There is also a number of people who enjoy a career as IT Desktop and Network Support Officers, with 10.4% aged 20-24.

Hours Worked

IT Desktop and Network Support Officers work an average of 38.3 hours a week which is 2.6 hours lower than the average for all occupations.

Education Level

The majority of IT Desktop and Network Support Officers have a Bachelor Degree qualification (29.4%) or are at a Advanced Diploma/Diploma level (19.8%). 80.4% of people have a Cert III or higher, whilst 19.6% have a qualification which is Year 12 or lower.

IT Desktop and Network Support Officer Duties & Tasks

  • Analysing information needs and specifying technology to meet those needs
  • Formulating and directing information and communication technology (ICT) strategies, policies and plans
  • Directing the selection and installation of ICT resources and the provision of user training
  • Directing ICT operations and setting priorities between system developments, maintenance and operations
  • Overseeing the security of ICT systems

 

 

*The information provided on this page is from the Department of Employment’s Job Outlook website. All salary ranges are from Payscale. Where jobs are not exact matches, job areas have been used. This information is to be used as a guide only. 

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