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Course: Certificate II in Business BSB20107

As the entry-level qualification for those interested in a business career, the Certificate II in Business is designed for those without experience in the sector, including school-leavers and career-changers.

Part of the BSB07 Business Services Training Package, it will prepare you for an entry-level position in business with training in customer service, communication, word-processing, spreadsheet creation and business record-keeping. At the successful conclusion of your course, you will be awarded the nationally recognised Certificate II in Business, which will enable you to pursue a suitable role in a variety of industries, such as retail, healthcare, education and hospitality.

Potential jobs:

Administration assistant
Clerical worker
Data entry operator
Information desk clerk
Office junior
Receptionist

Course Number	C0062
Course Fees From	$43.33 per week View our payment options

Delivery mode:	Print or online
Course duration:	Max 18 months
Assessments:	13 written assessments, 4 workplace assessments
Qualification:	Certificate II
Nationally Recognised	Yes
Government Funding	Yes

Career One jobs for:
Administration	942
Office Management	126
General/Other: Administration & Secretarial	278

ID	Subject expand all

BSBOHS201A	Participate in OHS processes Work safely Follow established safety procedures when conducting work Carry out pre-start systems and equipment checks in accordance with workplace procedures Implement workplace safety requirements Identify designated persons for reporting queries and concerns about safety in the workplace Identify existing and potential hazards in the workplace, report them to designated persons and record them in accordance with workplace procedures Identify and implement workplace procedures and work instructions for controlling risks Report emergency incidents and injuries to designated persons Participate in OHS consultative processes Contribute to workplace meetings inspections or other consultative activities Raise OHS issues with designated persons in accordance with organisational procedures Take actions to eliminate workplace hazards or to reduce risks
BSBCUS201A	Deliver a service to customers Establish contact with customers Acknowledge and greet customer in a professional, courteous and concise manner according to organisational requirements Maintain personal dress and presentation in line with organisational requirement Communicate using appropriate interpersonal skills to facilitate accurate and relevant exchange of information Maintain sensitivity to customer specific needs and any cultural family and individual differences Establish rapport/relationship with customer and express a genuine interest in customer needs/requirements Identify customer needs Use appropriate questioning and active listening to determine customer needs Assess customer needs for urgency to identify priorities for service delivery Provide customer with information about available options for meeting customer needs and assist customer to identify preferred option/s Identify personal limitations in addressing customer needs and seek assistance from designated persons where required Deliver service to customers Provide prompt customer service to meet identified needs according to organisational requirements Provide information regarding problems and delays and follow up within appropriate timeframes as necessary Communicate with customers in a clear concise and courteous manner Identify opportunities to enhance the quality of service and products, and take action to improve the service whenever possible Process customer feedback Promptly recognise customer feedback and handle sensitively according to organisational requirements Accurately record any feedback and communication between customers and the organisation according to organisational standards, policies and procedures Identify any unmet customer needs and discuss suitability of other products/services Support customers to make contact with other services according to organisational policies and procedures
BSBIND201A	Work effectively in a business environment Work within organisational requirements Identify and read organisation's requirements and responsibilities and seek advice for appropriate persons where necessary Develop and utilise a current working knowledge and understanding of employee and employer rights and responsibilities Comply with relevant duty of care legal responsibilities and organisational goals and objectives Identify roles and responsibilities of colleagues and immediate supervisors Identify standards and values considered to be detrimental to the organisation and communicate this through appropriate channels Identify, recognise and follow behaviour that contributes to a safe work environment Work in a team Display courteous and helpful manners at all times Complete allocated tasks as required Seek assistance when difficulties arise Use questioning techniques to clarify instructions or responsibilities Identify and display a non-discriminatory attitude in all contacts with staff management or clients Develop effective work habits Identify work and personal priorities and achieve a balance between competing priorities Apply time-management strategies to work duties Observe appropriate dress and behaviour as required by the workplace job role or customer contact
BSBINM201A	Process and maintain workplace information Collect information Collect information in a timely manner and ensure that it is relevant to organisational needs Use business equipment/technology available in the work area to effectively obtain information Apply organisational requirements relating to security and confidentiality in handling information Process work information Use business equipment/technology to process information in accordance with organisational requirements Process information in accordance with defined timeframes, guidelines and procedures Update, modify and file information in accordance with organisational requirements Collate and despatch information in accordance with specified timeframes and organisational requirements Maintain information systems Maintain information and filing systems in accordance with organisational requirements Identify remove and /or relocate inactive or dead files in accordance with organisational requirements Establish and assemble new files in accordance with organisational requirements Update reference and index systems in accordance with organisational requirements
BSBCMM201A	Communicate in the workplace Gather, convey and receive information and ideas Collect information to achieve work responsibilities from appropriate sources Use method/s and/or equipment to communicate appropriate ideas and information to the audience Seek input from internal and external sources to develop and refine new ideas and approaches Respond to instructions or enquiries promptly and in accordance to organisational requirements Complete workplace documentation and correspondence Present written information and ideas in clear and concise language to ensure the intended meaning of correspondence is understood by recipient Draft and present correspondence within designated timelines Ensure presentation of written information meets organisational standards of style, format and accuracy Complete workplace forms and documentation in a clear, concise and easy to read format Communicate in a way that responds positively to individual differences Value all individuals and treat them with respect courtesy and sensitivity Take into consideration cultural differences in all verbal and non-verbal communication Use communication to develop and maintain positive relationships, mutual trust and confidence Make efforts to use basic strategies to overcome language barriers Ensure that behaviour is consistent with legislative requirements, enterprise guidelines and/or social protocols
BSBITU201A	Produce simple word-processed documents Prepare to produce documents Use safe work practices to ensure ergonomic, work, organisation, energy and resource conservation requirements are addressed Identify document purpose, audience and presentation requirements and clarify with relevant personnel as required Identify organisational and task requirements for document layout and design Produce documents Format documents using appropriate software functions to adjust page layout to meet information requirements in accordance with organisational style and presentation requirements Use system features to identify and manipulate screen display options and controls Use manuals user documentation and online help to overcome problems with document presentation and production Finalise documents Ensure final document is previewed, checked, adjusted and printed in accordance with organisational and task requirements Ensure document is prepared within designated timelines and organisational requirements Name and store document in accordance with organisational requirements and exit application without information loss/damage
BSBITU202A	Create and use spreadsheets Select and prepare resources Adjust workspace furniture and equipment to suit user, ergonomic work, organisation and occupational health and safety (OHS) requirements Use energy and resource conservation techniques to minimise wastage in accordance with organisation requirements Identify spreadsheet task requirements and clarify with relevant personnel as required Create simple spreadsheets Ensure data is entered, checked and amended in accordance with organisational and task requirements to maintain consistency of design and layout Format spreadsheet using software functions, to adjust page and cell layout to meet information requirements, in accordance with organisational style and presentation requirements Ensure formulae are used and tested to confirm output meets task requirements in consultation with appropriate personnel as required Use manuals user documentation and online help to overcome problems with spreadsheet design and production Produce simple charts Select chart type and design that enables valid representation of numerical data and meets organisational and task requirements Create chart using appropriate data range in the spreadsheet Modify chart type and layout using formatting features Finalise spreadsheets Ensure spreadsheet and any accompanying chart are previewed, adjusted and printed in accordance with organisational and task requirements Ensure data input meets designated timelines and organisational requirements for speed and accuracy Name and store spreadsheet in accordance with organisational requirements and exit the application without data loss/damage
BSBITU203A	Communicate electronically Implement procedures to send and receive electronic mail Log into software for sending and receiving email in accordance with organisational requirements Check outgoing email for accuracy and ensure any required attachments are prepared in accordance with organisational and service provider requirements Identify urgent, confidential, personal, suspicious or potentially dangerous email and take appropriate actions Deal with returned email in accordance with organisational policies and procedures Manage electronic mail Set security levels and/or filters for incoming email in accordance with organisational requirements Create and maintain individual mailboxes in accordance with organisational requirements Store email and/or attachments in accordance with organisational requirements Empty inboxes and archive or permanently delete in accordance with organisational requirements Prepare and maintain electronic mailing lists in accordance with organisational requirements Collaborate online Identify software to be used in collaboration Ensure online collaboration is undertaken in accordance with organisational policy procedures and net etiquette (netiquette) Respond to posts or communications in accordance with agreed parameters, organisational requirements and netiquette
BSBSUS201A	Participate in environmentally sustainable work practices Identify current resource use Comply with environmental regulations Seek opportunities to improve resource efficiency
BSBWOR202A	Organise and complete daily work activities Complete work tasks Complete tasks within designated timelines and in accordance with organisational requirements and instructions Use effective questioning to seek assistance from colleagues when difficulties arise in achieving allocated tasks Identify factors affecting work requirements and take appropriate action Use business technology efficiently and effectively to complete work tasks Communicate progress of task to supervisor or colleagues Monitor and adjust work according to feedback obtained through supervision and comparison with established team and organisational standards Identify and plan opportunities for improvement in liaison with colleagues
BSBWOR203A	Work effectively with others Develop effective workplace relationships Identify own responsibilities and duties in relation to workgroup members and undertake activities in a manner that promotes cooperation and good relationships Take time and resource constraints into account in fulfilling work requirements of self and others Encourage acknowledge and act upon constructive feedback provided by others in the workgroup Contribute to workgroup activities Provide support to team members to ensure workgroup goals are met Contribute constructively to workgroup goals and tasks according to organisational requirements Share information relevant to work with workgroup to ensure designated goals are met Identify and plan strategies/opportunities for improvement of workgroup in liaison with workgroup Deal effectively with issues, problems and conflict Respect differences in personal value and beliefs and their importance in the development of relationships Identify any linguistic and cultural differences in communication styles and respond appropriately Identify issue problems and conflict encountered in the workplace Seek assistance from workgroup members when issues problems and conflict arise and suggest possible ways of dealing with them as appropriate or refer them to the appropriate person
FNSICGEN305A	Maintain daily financial/business records Process financial forms and applications Prepare and process banking documents and petty cash documents Process petty cash transactions Prepare and process invoices for payment to creditors and for debtors

Entry requirements

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Minimum age

Minimum age of 16 years. If you are under 18 your application must be signed by a parent or guardian.

Computer requirements

Students will need access to a computer and the internet. For students who do not have access to either a computer or the internet please contact a student support officer to discuss alternative methods of communication.

Minimum specifications for the computer are:

Microsoft Office 2003 or equivalent, and
Microsoft Windows 98, or
Mac OS X, and
CD-ROM drive.

Students will also need access to a printer and the following applications:

Adobe Acrobat Reader and
Macromedia Flash player.

English language requirements

If English is not your first language and you did not complete the last two years of secondary education in English, you are required to provide evidence of English language competency before enrolling into the course. Examples of appropriate evidence are listed below:

Evidence	Example
IELTS	Overall score of 5.5
TOEFL	530 (paper), 197 (computer) or 71 (internet)
12 months in English-speaking employment	Testimonial, statutory declaration

Additional requirements

In order to complete the mandatory work placement for this course you will need to be able to meet the physical requirements of workplace performance such as manual handling and lifting.

Students who successfully complete the Certificate II in Business may be eligible for credit towards:

Certificate III in Business BSB30107 [1 credit]
Certificate III in Business Administration BSB30407 [1 credit]

Venise Damaskos

Venise Damaskos has gained a vast amount of experience in the retail, business administration and teaching fields over the past 20 years.

She has worked for high profile retailers including Grace Bros, Norman Ross and World 4 Kids, and developed her teaching skills as a TAFE teacher and a workplace trainer and assessor for the Macarthur Retail and Business Training Service.

She holds a Certificate IV in Business Administration, as well as a Certificate IV in Retail Management and a Certificate IV in Assessment & Workplace Training.

Possible Jobs for this Course include: Property Administrator Leading Australian Organisation Make a Genuine Contribution and Get Involved with Clients Opportunity to Progress A key player in the commercial construction and property market this organisation is well established with a great reputation. Due to an incr...

Client Service Coordinator Our client is a major provider of solutions and services for managing risk, achieving compliance and driving business improvement for businesses around the world. This well established and ever growing business is currently looking for an experienced and ...

Office/Administration Manager This company has grown incredibly and has been in existence for 75 years. They provide state of the art cleaning equipment to a variety of sectors nationally. Reporting to the Director and working closely with the Sales Team, you will play an integral par...

Communications and Office Manager Rare opportunity within the professional services space Take ownership of this position, demonstrating an innovative, proactive approach About our Client Priding themselves on providing the highest quality service, this business is a dynamic and entrepren...

RECEPTIONIST - ADMINISTRATOR RECEPTIONIST – ADMINISTRATOR · GREAT TEAM! · LOTS OF VARIETY! · OPPORTUNITY FOR GROWTH! Great opportunity for self motivated individual who enjoys variety, has exceptional customer service, excellent interpersonal skills and is keen to be the face and voi...

Office Junior A successful and growing property services organisation in Belrose, is looking for a full time,well presented Office Junior with the following skills and attributes: · Excellent communications and interpersonal skills · Willing to learn & ability to work ...

Available payment options

Pay Just $43.33 per week with a $100.00 deposit

Pay in full $1,328.00 and save $332.00

Fortnightly and monthly payment plans are also available through EduPay. Click Enrol Now and choose a payment plan or call a Course and Careers advisor on 1300 853 033 for more details. (Prices shown are for the online study option only. A surcharge is applicable for the print study option).

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Government Funding

In some instances, students may be eligible for Austudy, Centrelink or other government-funded programs to help with study. Please check with Centrelink regarding eligibility, or contact a course and careers advisor on 1300 853 033.

Work Placement

Why is a Work Placement Required?

This course includes 70 hours of work placement. Work placement is required to ensure that the student is able to demonstrate and apply what he or she has learnt in an industry context.

Workplace assessments and training must be undertaken in workplace organisations that are suitable for the course. The student must be under the direction of an appropriately qualified and experienced supervisor. The workplace assessments will be conducted by Open Colleges Workplace Assessors, who will contact both the workplace organisation and the student to arrange mutually convenient times to conduct the workplace assessments.

Open Colleges will assist students to identify work placement opportunities in an appropriate organisation however, it is the responsibility of the student to find and complete the work placement. In the event that the student has previously arranged a work placement Open Colleges will check the suitability of this arrangement.

Open Colleges will make reasonable efforts to organise for assessment to be conducted in the workplace however, the student may be required to attend assessment events at other locations. If the student does not complete a mandatory work placement within the duration of the course Open Colleges is not permitted to issue the qualification.

You will need to complete this part of your studies in an Australian workplace.

Insurance

Open Colleges is pleased to offer our students insurance cover for any mandatory work placement they undertake as part of their course.

Please note that this policy does not provide professional indemnity coverage.

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Student Testimonial

"The course information was set out so well I felt organised and in control. My tutor was excellent in answering any queries I had. I have thoroughly enjoyed studying and feel enthusiastic and confident about travelling on the new path that has opened before me. Thank you."
- Karen L